| |
Enhanced Online
Security Demo: click
here
(demo will open in a new window)
With rapid advances in technology and sophisticated
online criminals, Union Bank is taking steps to ensure that our customers’
account information remains safe online. Over the past few years,
crimes such as identity theft and phishing have made the online environment
a vehicle for fraudulent activity. Union Bank has actively provided
our customers with information to guard against this activity through
our website as well as hosting fraud seminars. As of February 5, 2007,
Union Bank will also protect our customers by requiring them to verify
their identity using Enhanced Online Security when they access their
account information online.
- Enhanced Online Security will verify your identity
online, using two identifying factors.
- Access ID, password, answer a question, etc.
- Registered computer, token password, etc.
- As an anti-phishing measure, you will be assigned an authentication image. If you see your chosen image upon login, you
can be sure you are on the correct site.
Frequently Asked Questions:
What is Enhanced
Online Security?
Enhanced Online Security is the process of verifying an identity online,
using two identifying factors. These factors include:
- Verifying something that a customer knows (password, answer to a question, etc.)
- Verifying something that a customer has (computer,
token password, etc.)
When did the changes take place?
February 5, 2007
Will my User Code and Password remain
the same?
You will be asked to enter an Access ID, which will be the same as
your current User Code. Your password will also remain the same. Enhanced
Online Security will simply add an additional step to make your current
account even more secure.
Why did the bank implement Enhanced
Online Security?
Union Bank is taking steps to ensure that our customers’ account
information remains safe online. Over the past few years, crimes such
as identity theft and phishing have made the online environment a
vehicle for fraudulent activity. Enhanced Online Security will benefit
our customers by providing an additional layer of security that verifies
their identity and also verifies that they have reached the bank’s
website.
What customers will be affected?
Personal Online Banking and Business Banking Online users.
How has the login process changed
for Personal Online Banking & Business Banking Online users?
See the online
demo for enrollment and Enhanced Online Security procedures.
(the demo will open in a new window)
When should I register
my computer?
Customers should ONLY register personal computers. When registering,
a cookie will be placed on the computer to verify it the next time
the customer logs in. This should not be done on public computers.
Can I register more than one computer?
Yes. If you have more than one personal computer, each computer can
be registered. If you access account information from a work or other
public computer that should not be registered, you can continue to
access account information, you will just need to answer one of your
challenge questions selected during enrollment.
What happens if I delete the cookies
on my computer?
If you had previously registered your computer, but then delete all
of the cookies on your hard drive, Union Bank will not recognize your
computer the next time that you log in. Simply re-register your computer
and answer a challenge question to gain access to your account information.
Why is my computer registered when
I use one internet browser, but not another (ie. Internet Explorer,
FireFox, etc.)?
You must register your computer on each internet browser that you
use for the bank to recognize your computer. Simply re-register your
computer and answer a challenge question to gain access to your account
information when logging in from a different internet browser.
Can I access online banking again
after I have logged out of my personal account?
Yes, however you will need to close your internet browser and re-start
your browser. This is an additional security feature that will ensure
that someone could not access your account information after you have
logged off.
What should a customer do if they forget their answer to a challenge
question?
If a customer can not remember their answer to the challenge question,
they will need to call the Call Center (402) 323-1777 or toll-free
(800) 297-2837 to have their account reset. The customer can then
re-select a challenge question and provide an answer.
What should a customer do if they
lose their token?
If a customer misplaces or breaks their token, they will need to contact
Cash Management at (402) 323-1557 or Electronic Banking at (402) 323-1703.
We will then send them a new one through the mail or they can pick
it up at 4732 Calvert. If they need immediate access to their account
information, their account can be reset for a set amount of days until
they enable their new token.
Are other financial institutions converting
their online security systems?
Yes. All financial institutions will be converting to a program similar
to Enhanced Online Security.
If you have any questions regarding Enhanced Online Security, please
contact Our Call center:
In Lincoln: 323-1777
Toll-free: 800-297-2837
|
