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Why I Belong At Union Bank...Customer Comments
We receive many comments from customers on the service provided by the people at Union Bank. We thought you might enjoy reading a few of these. Please check back periodically for new comments. If you wish to share a comment, please go to “Solutions Center—Provide Feedback”.
"Called Me on My Birthday"
"I recently asked a friend, 'Do you know who called me on my birthday? My banker, Vickie.'" His daytime nurse said, 'I wish my banker would care that much to call me on my birthday.' Everyone heard about the Union Bank & Trust banker that truly cares!"
"Willingness to Help Was to be Commended"
"Over the last two weeks I’ve been trying to correct an error made by an Iowa bank. While dealing with this bank and another bank, we’ve come to appreciate the exceptional customer service at Union Bank. Kathy, Gena, David and Felipe were helpful, providing suggestions for resolving our situation and have been extremely kind, patient and respectful. Their willingness to help me instead of turning our situation to a collection agency was to be commended. We’ve now closed our Iowa accounts and are in the process of consolidating that money into Union Bank accounts. While we aren’t your largest customer in terms of dollars deposited, we can’t imagine trusting our money with any other organization."
"Exceptional Service and Staff"
"You have three of the nicest, happy & efficient people working at this branch. While I wasn’t having the best of days, I came into the bank with 2 screaming kids and in a bad mood. Anthony and Kelley gave the kids cookies while Megan explained how we would take care of my transaction. My husband and I were so impressed we are moving all of our accounts to Union! I’ve never called to compliment any service I’ve ever received but this time I thought I would due to the exceptional service and staff at this branch."
"Continued Guidance and Support"
"We want to thank Bill for his continued guidance and support in our farming operation. It is nice to know that we can count on him to be knowledgeable and ready to listen to ideas and concerns. The staff in the Ag Department is so helpful and professional. I talk to them almost every day and I appreciate their assistance."
"A Marvelous Job"
As a small business owner, I am all too aware that we get more negative and contrary mail than we do complimentary. For that reason, I thought I would send you a letter singing the praises of one of your employees.
I opened a new checking account for my deceased wife's estate at the branch office on 3643 South 48th St. It was an early Saturday morning and they were having some trouble with the computer, but she did the most marvelous job helping me that morning. She was dressed comfortably and modestly. She was upbeat. It was all done quickly and efficiently and she had just the right tone to her voice explaining things, but not sounding condescending.
That morning it was just not her, but also her co-workers. One staff member behind the teller window did a fantastic job helping a blind gentleman that morning. It was just a marvel to see a small town atmosphere at Union Bank. I told myself then and there that I needed to write a letter. So, here it is.
"Even On Her Day Off"
“Deb made my dream come true! She did an excellent job in building the relationship along with giving me excellent customer service. I was getting a personal loan and Deb even came in on a Saturday, her day off, to see that I was taken care of.”
"A Delight to Work With"
"I want to commend Doug and Amy for helping me, with both the big picture and detailed information that was needed by one of our Foundation’s donors. Both went out of their way to help me when time was short. Even though Doug was traveling, they both provided exceptional service to me. What a delight to work with professionals who don’t let go of a situation until they’ve helped as much as they can."
"We're Impressed"
"I wanted to let you know how impressed we’ve been with the 401K (and other) services with Union Bank. We looked at numerous banks before we decided to go with Union Bank, so we’ve seen a wide range of services and customer service offered. By far, the bank has exceeded our expectations. Sam’s presentation was wonderful and our employees told me that it was extremely informative and helpful for making their decisions. We are very satisfied with our decision to go with Union Bank & Trust."
"Service Second to None"
"Sue in your Omaha Mortgage Lending department handled our loan in an excellent, knowledgable manner and the process was painless. We would recommend Sue to any of our friends and we have started setting up other accounts with Union Bank. Wwe believe that the culture of customer service that Sue provides is second to none!"
"Professional, Friendly and Attention to Detail"
"I’ve been a client of Debbie’s since 1999 when I obtained my first home mortgage. Since then, I’ve been a recurrent client of hers for home refinancing. The reason for my loyalty is simple—Debbie is very professional, friendly and has always done an excellent job for me. I appreciate her attention to detail and her ability to convey that detail to me in a way that makes sense. I’ve heard several horror stories from family, friends and peers regarding their experience with the home mortgage industry. Thus, I greatly appreciate Debbie’s trustworthiness and value system."
"The Magic Formula"
"I’d like to comment on these two employees on doing such a great job. I live in Georgia and will not change banks due to the level of service I get at Union Bank. I don’t know where you find your employees but we should find a way to bottle the magic formula and sell it to other companies. Union Bank does an excellent job in finding the best employees and everyone I’ve dealt with is outstandingly friendly and helpful."
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