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Why I Belong At Union Bank...Customer Comments

We receive many comments from customers on the service provided by the people at Union Bank. We thought you might enjoy reading a few of these. Please check back periodically for new comments. If you wish to share a comment, please go to “Solutions Center—Provide Feedback”.

"Continued Guidance and Support"

"We want to thank Bill for his continued guidance and support in our farming operation.  It is nice to know that we can count on him to be knowledgeable and ready to listen to ideas and concerns.  The staff in the Ag Department is so helpful and professional. I talk to them almost every day and I appreciate their assistance."


"A Marvelous Job"

As a small business owner, I am all too aware that we get more negative and contrary mail than we do complimentary.  For that reason, I thought I would send you a letter singing the praises of one of your employees.

I opened a new checking account for my deceased wife's estate at the branch office on 3643 South 48th St.  It was an early Saturday morning and they were having some trouble with the computer, but she did the most marvelous job helping me that morning.  She was dressed comfortably and modestly.  She was upbeat.  It was all done quickly and efficiently and she had just the right tone to her voice explaining things, but not sounding condescending.

That morning it was just not her, but also her co-workers.  One staff member behind the teller window did a fantastic job helping a blind gentleman that morning.  It was just a marvel to see a small town atmosphere at Union Bank.  I told myself then and there that I needed to write a letter.  So, here it is.


"Even On Her Day Off"

“Deb made my dream come true! She did an excellent job in building the relationship along with giving me excellent customer service. I was getting a personal loan and Deb even came in on a Saturday, her day off, to see that I was taken care of.”


"A Delight to Work With"

"I want to commend Doug and Amy for helping me, with both the big picture and detailed information that was needed by one of our Foundation’s donors. Both went out of their way to help me when time was short. Even though Doug was traveling, they both provided exceptional service to me. What a delight to work with professionals who don’t let go of a situation until they’ve helped as much as they can."


"We're Impressed"

"I wanted to let you know how impressed we’ve been with the 401K (and other) services with Union Bank. We looked at numerous banks before we decided to go with Union Bank, so we’ve seen a wide range of services and customer service offered. By far, the bank has exceeded our expectations. Sam’s presentation was wonderful and our employees told me that it was extremely informative and helpful for making their decisions. We are very satisfied with our decision to go with Union Bank & Trust."


"Knowledgeable, Informative and Polite People"

"Recently I had a financial problem and in talking with Terry, he, as usual, was able to provide a solution to my problem, kindly and eagerly. Out of necessity, I had to change my account which was accomplished most kindly and efficiently by Anne. I neglected to notify the phone company and when my phone payment arrived at the bank, (to my old account), Jean called me and told me about it and asked if it was okay to take the money out of my newly opened account. (It was, of course).

My past experience with other banks, is that they would have stamped the check "account closed" and sent the check back. NEVER have I experienced such personal service (with ANY business) and never have I dealt with such knowledgeable, informative and polite people as your employees at Union Bank! It makes no difference which branch I visit. I make a point to compliment each teller I deal with and let them know my feelings of your bank.

Your business practices are about 50-75 years behind the times when it was the NORMAL practice to provide the caring and personal service you do. I hope you never modernize. I also know several people who are bank customers of Union and their perspective is the same as mine.

Your bank is a treasured gift in the way you treat your employees and your customers."


"Service Second to None"

"Sue in your Omaha Mortgage Lending department handled our loan in an excellent, knowledgable manner and the process was painless. We would recommend Sue to any of our friends and we have started setting up other accounts with Union Bank. Wwe believe that the culture of customer service that Sue provides is second to none!"

"Professional, Friendly and Attention to Detail"

"I’ve been a client of Debbie’s since 1999 when I obtained my first home mortgage. Since then, I’ve been a recurrent client of hers for home refinancing. The reason for my loyalty is simple—Debbie is very professional, friendly and has always done an excellent job for me. I appreciate her attention to detail and her ability to convey that detail to me in a way that makes sense. I’ve heard several horror stories from family, friends and peers regarding their experience with the home mortgage industry. Thus, I greatly appreciate Debbie’s trustworthiness and value system."

"The Magic Formula"

"I’d like to comment on these two employees on doing such a great job. I live in Georgia and will not change banks due to the level of service I get at Union Bank. I don’t know where you find your employees but we should find a way to bottle the magic formula and sell it to other companies. Union Bank does an excellent job in finding the best employees and everyone I’ve dealt with is outstandingly friendly and helpful."


"Diligence & Knowledge"

"Earlier this morning, as I gathered forms and navigated your website, I had technical difficulties. I decided to call for further assistance, at which time I spoke with Amy. Her diligence and knowledge on all aspects of the website, coupled with various product forms, enabled me to gather the appropriate documents for my clients and complete the process in a timely and efficient manner."

"I Left With a Really Good Feeling"

"I wanted to take a minute to let you know how impressed I was with
your bank and your staff in McCook. I’ve been planning on opening a
checking account, and I’ve decided to go with Union Bank! I love that it’s
not some huge, cavernous building full of people too busy to speak to
you when you walk in the door. The staff is super-friendly, super-professional, and I just left with a really good feeling."