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Why I Belong At Union Bank...Customer Comments

We receive many comments from customers on the service provided by the people at Union Bank. We thought you might enjoy reading a few of these. Please check back periodically for new comments. If you wish to share a comment, please go to “Solutions Center—Provide Feedback”.


Posted 4/2/08

"Service Second to None"

"Sue in your Omaha Mortgage Lending department handled our loan in an excellent, knowledgable manner and the process was painless. We would recommend Sue to any of our friends and we have started setting up other accounts with Union Bank. Wwe believe that the culture of customer service that Sue provides is second to none!"

Posted 2/2/08

"Professional, Friendly and Attention to Detail"

"I’ve been a client of Debbie’s since 1999 when I obtained my first home mortgage. Since then, I’ve been a recurrent client of hers for home refinancing. The reason for my loyalty is simple—Debbie is very professional, friendly and has always done an excellent job for me. I appreciate her attention to detail and her ability to convey that detail to me in a way that makes sense. I’ve heard several horror stories from family, friends and peers regarding their experience with the home mortgage industry. Thus, I greatly appreciate Debbie’s trustworthiness and value system."

Posted 1/2/08

"The Magic Formula"

"I’d like to comment on these two employees on doing such a great job. I live in Georgia and will not change banks due to the level of service I get at Union Bank. I don’t know where you find your employees but we should find a way to bottle the magic formula and sell it to other companies. Union Bank does an excellent job in finding the best employees and everyone I’ve dealt with is outstandingly friendly and helpful."


Posted 12/1/07

"Diligence & Knowledge"

"Earlier this morning, as I gathered forms and navigated your website, I had technical difficulties. I decided to call for further assistance, at which time I spoke with Amy. Her diligence and knowledge on all aspects of the website, coupled with various product forms, enabled me to gather the appropriate documents for my clients and complete the process in a timely and efficient manner."

Posted 11/1/07

"I Left With a Really Good Feeling"

"I wanted to take a minute to let you know how impressed I was with
your bank and your staff in McCook. I’ve been planning on opening a
checking account, and I’ve decided to go with Union Bank! I love that it’s
not some huge, cavernous building full of people too busy to speak to
you when you walk in the door. The staff is super-friendly, super-professional, and I just left with a really good feeling."

Posted 9/1/07

"Far Beyond Her Role as a Banker - A Trusted Friend"

"When our family finds itself in the midst of difficult decisions, Kathy is who we want to see at the bank. Kathy has been our father’s banker for a number of years. She has consistently been respectful, enormously helpful and empathetic to our family’s needs. Kathy goes far beyond her role as a banker; she provides incredible customer service along with being a trusted friend."


Posted 8/1/07

"Genuinely Working to Help People"

"I am writing to commend Meghan and Bryan for exceptional customer service. They clearly went out of their way to correct a technical problem I had been experiencing using your online banking system. In fact, Meghan and an associate actually came to my home office to correct a computer problem. She was extremely polite and helpful in solving my puzzle and correcting the problem. I will tell anyone who is inquiring of your bank about my most pleasant experience with your employees. It is truly rare to experience this level of service in today’s impersonal and outsourced business environment."

"Genuinely Working to Help People"

"We would like to let you know what a wonderful experience we continue to have working with Nancy in your David City office. Since the beginning of January she has made loans for 19 of the last 26 properties that we have sold. Bar none, she is the best banker David City has seen, EVER. She is genuinely working to help people; she does not appear to be concerned with how much money she makes. No other banker is more accommodating with customers, whether it be just to take an application or to close a loan. Nancy is a wonderful person to work with on a regular basis and we hope to continue working with her for many more years."


Posted 7/1/07

"Incredible Customer Service and Sincere Concern"

"I am one of those customers that has more than one bank, but I recently considered switching my primary account over to Union Bank, even though I live more than 500 miles from the nearest branch. During the time when I was switching over, I had some major issues with my other bank. When I called the other bank, they were not helpful and seemed like they were against me as opposed to trying to help me solve the problem. I spoke with 4 different employees and managers in 4 different parts of the country and was asked to drive to my local branch in Chicago and then call my original branch in Denver. Needless to say, it was an extremely frustrating experience and was not at all resolved to my satisfaction.

That same day, I spoke with one of Union Bank’s employees, Solomon. He was incredibly attentive and helpful. He was even able to give me guidance on how to deal with my problems at the other bank, which went far above and beyond his role. His advice in how to deal with my other bank actually led me to say the right things and ask the right questions. In the end, because of Solo’s guidance, the issue was resolved.

As a result of Solomon’s incredible customer service and sincere concern about all of my banking needs, I have decided to close all of my other bank accounts and move 100% of my banking business to Union Bank. This may seem ridiculous to some, considering the fact that I am currently living in Chicago, IL, no where near a Union Bank branch. However, I know that if I ever need anything regarding my account, great customer service is only a quick phone call or email away."

Posted 6/1/07

"Developing a Personal Bond"

"Today I was contributing to my kids’ 529 plans. I needed to call to get their account numbers to do the transaction. I got Nicole on the phone and had a really nice conversation while she helped me. It was so much more than just answering the questions, as she spent time developing a personal bond. That goes a long way toward creating meaningful long-term customer relationships, customer value and customer loyalty.”

"Empathetic, Understanding, Yet Businesslike"

"THANK YOU to Julie and the entire Grand Island team. We were struggling with a new business and they were very empathetic and understanding, yet they maintained their businesslike approach. If we ever need future consumer loans or need to refinance a home loan, it will be with Union Bank.”


Posted 4/1/07

• "Makes Union Bank a Wonderful Place to be a Customer"

"Jennifer, an employee at your 68th & O Street branch, makes Union Bank a wonderful place to be a customer and I will tell others I know about her great help and interaction. My wife and I came into your branch late one afternoon needing quick help from a notary public and to use a fax machine to get some legal papers to Denver for our son. She was quick to help us, incredibly pleasant, plus we got everything accomplished in under 10 minutes. We’ve been customers for over 15 years and will continue to bank there because of service like this that is the norm at your bank. Jennifer is outstanding!"

• "Professionalism and a Customer-First Attitude"

"I’ve seldom had the pleasure to write an unsolicited letter of recommendation regarding another company’s employee—perhaps the value of customer appreciation is at an all-time low elsewhere, but not at Union Bank. A potentially negative situation was turned into one of the best business meetings I’ve had in months. Vickie handled what could have been a complaint with extreme professionalism and a customer-first attitude. She handled my issue and ended up having me open another Union Bank checking account. When I returned 6 hours later to sign signature cards, she took the time to personally assist me and during the course of our conversation I put an additional $15M into a Union Bank Certificate of Deposit. She topped the meeting off by suggesting I talk to another Union Bank professional to assist me in other investments. She opened my eyes to where I hold my cash assets in and outside of Union Bank. She is a great representative for Union Bank."

• "Helpful and Diligent"

"Thank you for being so helpful and diligent in calling me before wiring that payment to Singapore. It’s wonderful to know that there are those you don’t know, yet they are watching out for your well-being anyway. There is a verse in Psalms that says the Lord watches over us in our sleep. I feel he did this as I had no idea my account information had been stolen."

Posted 1/3/07

• "Friendly and Professional Service"

"Everyone at Union Bank does a great job. I’ve switched my personal accounts, my Dad’s trust account, my mother’s credit card, my mother-in-law’s bank account and our son’s small account to Union Bank. The reason being the friendly and professional service provided by Union Bank. Last summer Anne was a lifesaver in helping pay some home remodel bills while we were in Canada. She even called once to tell us she’d be out of town for a certain time period and made arrangements for someone else to help us. What a nice thing to do!"

• "Excellent Spanish, Very Helpful"

“Felipe came on the line and was very helpful. His Spanish is excellent, as is his knowledge of banking matters. He addressed me as Senora, which is appropriate. After finding out about locations where I could find a Spanish-speaking teller, he asked if there was anything else he could do for me. I asked about current rates on various accounts. He gave me all the information I was looking for. He was wonderful!”

“Felipe was very nice and had a pleasant voice. He offered to help me and even gave me his direct number if I needed anything in the future. I was very impressed with his Spanish-speaking ability.”