Staying Safe at Our ATMs

Heather Kadavy, AVP—Risk & Information Security

July 01, 2013

Managing Your Money

Articles

Our customers' safety is of utmost importance. ATM facilities located outside the interior confines of a banking office cannot be made completely safe from crime such as robbery, kidnapping, hostage, extortion, etc. To avoid unsafe conditions we would recommend that customers be aware of some common safety warnings:

  • Be aware of your surroundings-particularly at night.
  • Consider having someone accompany you when using an ATM after dark.
  • If you observe or sense suspicions persons nearby, do not use the ATM at that time. Or, if you are in the middle of a transaction, cancel the transaction. Leave the area and come back another time or use an ATM at another location.
  • Have your ATM card ready before arriving at the machine.
  • If making a deposit, fill out forms before arriving at the ATM.
  • Be aware of other persons near you at the ATM.
  • If you are approached by any person who asks you to do them a “favor” or tries to draw you into conversation, cancel your transaction and leave the area. Report the incident to us as soon as possible. Do not let strangers assist you if the ATM appears to be malfunctioning.
  • Be alert to places of concealment or “hiding places” near or around the ATM.
  • When using the ATM at night, park close to the ATM in a well-lighted area and always lock your car.
  • If the lights on or around the ATM are not working, don’t use it. Report it to us the next day.
  • If you are using another financial institution’s ATMs and shrubs or trees block the view, select another ATM.
  • To keep your account information confidential, always take your receipts with you.
  • Don’t display any cash. As soon as you complete the transaction, pocket the money and count it later. Report all crimes to the police immediately.
  • Commit your PIN to memory and do not write the PIN on your card or share it with others.
  • Be careful not to reveal your Personal Identification Number (PIN). When you enter it in, use your body to “shield” the keyboard. Don’t carry your Personal Identification Number with your card, and never attach it to your card.
  • If your card is lost or stolen, report it to us immediately at (402) 323-1777 or after hours at (402)323-1111.
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This blog article is for informational purposes only, and is not an advertisement for a product or service. The accuracy and completeness is not guaranteed and does not constitute legal or tax advice. Please consult with your own tax, legal, and financial advisors.