The Big Give FAQ

What are the system requirements for Business Mobile?

iPhone Version iO6+ operating system or Andriod Version 2.3+ of the operating system Cameras with 2.0+ Megapixel resolution and autofocus

What is Private Mortgage Insurance (PMI)?

PMI is protection for the lender against loss if a borrower defaults. Typically for Conventional loans, PMI is required if your down payment is less than 20% of the purchase price. For example, on a purchase price of $100,000, PMI would be required if you put less than $20,000 (20% of $100,000) as a down payment.  Other types of loans such as FHA, VA, and USDA have similar versions of PMI.

What is title insurance and why do I need it?

Title insurance protects against problems with the title to your property, such as someone with a legal claim against the home.  Learn more about Lenders and Owners title policies. 

What is an appraisal?

An appraisal is a report made by a qualified person, who sets forth an opinion or estimate of property value. Among other considerations of value, the appraisal uses recent local real estate sales activity as a major basis for valuation. 

What are closing costs?

Closing costs cover all the fees and expenses associated with a loan transaction. Closing costs may include fees for an appraisal, credit report, title insurance, survey, and points. Closing costs vary depending upon the loan product.

Should I refinance my home?

Although each situation is different, there are several reasons to refinance including:

  • To lower your monthly principal and interest payments.
  • To move to a secure, fixed rate loan.
  • To take cash out of the equity in your home.

For more information on refinancing your home, call 402-323-1128 in Lincoln, or toll-free 1-800-297-2837.

Which types of mortgages are eligible for refinancing?
  • Conventional Loans, including Fixed Rate and Jumbo Loans
  • VA Loans, administered by the Department of Veteran Affairs
  • FHA Loans, through the Federal Housing Administration
Does the Union Savings Account earn interest?

Yes, Union Bank offers a competitive variable savings interest rate on this account.

Current rates can be found on the Deposit Account Rates page, in any branch, or by contacting our Customer Support Team at (402) 323-1777 or (800) 297-2837.

Can businesses have paperless statements?

Yes, paperless statements are available for both business and personal banking customers who have access to Online Banking. Business customers can receive paperless statements by signing up for Business Banking Online (BBO).



For additional assistance with paperless statements or Business Banking Online, please contact UBTgo Support at (402) 323-1454 or toll free, (833) 323-1454.

What software do I need to view my paperless statements?

You will need the latest version of Adobe Acrobat Reader; you can download it from Adobe's Website.

How do I open a 529 College Savings account?

CollegeCounts 529 Fund*

www.CollegeCounts529.com



An excellent way for investors to save for college. This plan has low fees, solid investment options (Vanguard, PIMCO, Fidelity and T. Rowe Price) and is managed and serviced by Union Bank & Trust, who has consistently been recognized as a provider of leading 529 plans. If you’re looking to save for a loved one’s future college expenses - make sure to check out this 529 plan. The Plan is sponsored by the State of Alabama and Union Bank & Trust serves as Program Manager.



Bright Directions College Savings Plan*

(Illinois Advisor Sold 529)

www.brightdirections.com



Check with your financial advisor on the benefits of the Illinois advisor-sold 529 plan. The plan offers multiple fund families, solid investment choices, along with diversity and choice. For more information on the program along with the federal and Illinois tax benefits, visit this site.

Bright Start College Savings Plan*

(Illinois Direct Sold 529)

https://www.brightstartsavings.com/

The Bright Start Direct-Sold College Savings Program is sponsored by the State of Illinois and administered by the Illinois State Treasurer, as Trustee. Union Bank & Trust Company serves as Program Manager

Investment products: Not FDIC Insured - No Bank Guarantee - May Lose Value.

Can I open one 529 College Savings account for all my children?

No. Each account has only one account owner and one beneficiary. However, you may open separate accounts for as many beneficiaries as you wish, and you may choose a different investment option for each account.  

Are paperless statements free?

Yes, paperless statements are free and are a convenient, safe, secure way to receive your checking and savings statements.

Do I have to enroll in UBTgo to receive paperless statements?

Yes, you must be enrolled in UBTgo to receive paperless statements.

To enroll via your web browser: Visit ubt.com/personal/online-mobile-banking and click the green Enroll Now button, then follow the prompts to create your account.

To enroll via your smartphone: Download the UBTgo app from either Apple's App Store (for Apple devices) or Google Play (for Android devices), then tap Register and follow the prompts to create your account.

If you are currently enrolled in online banking, you can enroll in paperless statements from UBTgo by selecting Accounts > Paperless Statement Enrollment. Check the box on the right-hand side of the page for the account(s) you wish to enroll and then click Save. A disclosures page will come up that provides terms and conditions, and you will be prompted to enter an paperless statement Confirmation Code. Once these steps are completed, your account(s) will be enrolled.

What are the benefits and advantages of paperless statements?

At Your Fingertips

When you switch to paperless statements, you’ll get a secure, convenient and environmentally friendly way to access your monthly statements.

  • Receive an e-mail notification from Union Bank & Trust the day your statement is available.
  • Access your last 24 months of account statements and check images by logging on to UBTgo Online Banking.
  • View your statements 24-hours a day from anywhere with internet access.
  • Download and save your statements to view whenever it is convenient for you.

One Less Thing to Think About

We’ll notify you by e-mail when your statement is available. Then simply log in and view up to 24 months of statements and check images.

Safer Than Paper

A paperless statement can’t be stolen from your mailbox, delivered to the wrong house, or taken from your trash. Plus, you use your secure Online Banking login to access your statements.



Good for Earth. Good for You.

When you sign up for paperless statements, you’re extending the life of our natural resources. Plus, they are a free way to help you manage your checking and savings statements faster and easier. Now that's green.

To enroll in paperless statements: Please log into UBTgo using your existing username and password. From there, select Accounts > Paperless Statement Enrollment, and follow the sign-up process.

Will I still get a paper statement if I enroll in paperless statements?

No, the paperless statements is an electronic replacement for the paper statement. However, you may print your paperless statements, and/or save them to a disk or your hard drive.

Regardless of whether you are enrolled in paperless statements, you have access to the last 24 months' worth of statements within UBTgo.



To view/print a statement from Online Banking:

  • Log into UBTgo and select Accounts>Statements
  • Select the account for which you are wanting the statement(s).
  • All statements available for that account for the last 24 months will be listed, with the most recent at the top.
  • Click on the file(s) to download and save/open them.
  • When the statement is open, select File>Print.
What is a paperless statement?

An paperless statement is an electronic mail notification sent to your e-mail address the day your statement is available to view in UBTgo. The paperless statement will replace your current paper statement, providing you immediate access to your account information.



You may enroll in paperless statements by logging into UBTgo and selecting Paperless Statement Enrollment from the secondary menu. 

What types of commercial credit does Union Bank offer?

Union Bank offers a variety of commercial credit including:

  • Loans and lines of credit greater than $150,000
  • Inventory and receivables
  • Construction and real estate
  • Machinery and equipment
  • Working capital
  • Leasehold improvements
  • Small Business Administration Loans (SBA)
  • Church financing
  • Aircraft lending
Can I apply for a personal loan online?

Yes-- You can apply for a personal loan HERE.



You may also stop by any Union Bank & Trust location or contact a loan specialist via phone at (402) 323-1789, or toll free (888) 828-4450.

How do I get an ATM or Visa Debit card?

The fastest way to obtain a Visa Debit card is to stop into any of our branch locations, where that card will be made in person.

If you are unable to stop into a branch or would like to request an ATM cash card, please contact our Customer Support Team who can send you a Card Services application by mail, which can then be printed and mailed to:

Union Bank and Trust

ATTN: Deposit Services

PO Box 82535

Lincoln, NE 68501-2535

What is UBTgo and how do I enroll?

UBTgo is an online platform that lets you access your accounts from your personal computer or smart device 24 hours a day, seven days a week. You can review all the details of your Union Bank accounts, as well as check balances and track spending, transfer funds, verify payments, see if checks have cleared, access debit card controls, and access account statements.

To enroll via your web browser: Visit ubt.com/personal/online-mobile-banking and click the Sign Up link on the login box, then follow the prompts to create your account.

To enroll via your smartphone: Download the UBTgo app from either Apple's App Store (for Apple devices) or Google Play (for Android devices), then tap Register and follow the prompts to create your account.

What is Relationship Advantage?

Relationship Advantage gives special benefits for one personal checking account to those with $10,000 or more in combined personal CDs, savings, checking and IRAs. It’s free, and you don’t even have to sign up.

  • With $10,000 in combined personal Certificate of Deposit, Savings, Checking, and Individual Retirement Accounts (Health Savings Account not included) your monthly maintenance fee and debit activity fees are waived on your personal checking accounts.
  • Free, unlimited use of all non-Union Bank ATMs as well as Union Bank ATMs*
  • Qualifying personal accounts in which you are an owner will be included in the combined balance total, as long as you are a primary account holder on at least one of those accounts. 

     

*Does not waive surcharges some ATM owners may assess. The non-UBT ATM usage fee will be credited back to your account at the end of each statement cycle for any non-UBT ATM usage fee assessed during the statement cycle. Your account must be in active (not closed) status at the time the credit is paid. 

What does APR stand for, and how is it calculated?

APR stands for "annual percentage rate." It is the annualized cost of credit, expressed as a percentage. The APR calculation considers certain fees to reflect the cost of credit in addition to interest.

What are the benefits of a Roth IRA?

The Roth IRA allows you to invest after-tax dollars now, receive the growth of tax-deferred earnings, and have the principal amount tax-free when you take distributions. Plus, your tax-deferred earnings can become tax-free if the account is open for a minimum of 5 years and one of the following events occurs: you are age 59 1/2, you purchase a new home, disability or death.



Roth IRA funds may be withdrawn penalty-free for college education expenses or for the purchase of your first home. In both cases, the funds may be used by the IRA owner, spouse, child or grandchild.

 

How do I delete a payee from my BillPay (Payments)?

Once logged into UBTgo, select "Payments". This will direct you to the Payment Center. This page will show a list of your available merchants to pay. Simply locate the merchant you wish to delete and click on their name - this will expand the information related to this payee.



At the very bottom of this pop up box, should be 3 options:  "Save Changes", "Cancel" or "Remove..." - by selecting "Remove..." you will be asked once more if you want to delete that payee before it is officially removed.

Do you offer a debit card that takes the place of writing a check?

Yes, Union Bank offers a Visa Debit Card. The Visa Debit Card allows you to make purchases and get cash from any ATM that accepts Visa. You are also able to make deposits at UBT ATMs that are enabled for deposits.

  • There is no monthly or annual card fee.
  • Every transaction is fully detailed on your monthly account statement.
  • There is no fee for transactions at Union Bank ATMs. For transactions and balance inquiries at non-Union Bank ATMs, there is a $2.00 usage fee.*

*If using a non-Union Bank ATM, there may also be a surcharge assessed by the institution that operates the ATM, which UBT cannot control or waive.

Where can I find Union Bank & Trust ATMs?

Find the ATM nearest you using our ATM and Branch locator.  

Union Bank also belongs to the MoneyPass ATM network, giving you surcharge-free options across the United States and Puerto Rico.

How many bank locations does Union Bank have?

The Bank has 30 full service offices in 14 Nebraska & Kansas communities. With 16 offices in Lincoln, Union Bank has more offices than any other financial institution. To find the location nearest you, use our branch and atm locator.

How do I update my address with UBT?

If you've moved recently, we may not be able to forward important financial documents to you by mail. Please use one of the secure methods below to ensure that your address is up-to-date.



Notify us through UBTgo

To submit an address change, first log into your UBTgo. Once logged in, select Profile and then Secure Forms, then select "Change Address" Complete the form and click "Submit."

You will need to know each account number that you would like to include in this change.



Contact our Customer Support Team

Call (402) 323-1777 or toll-free (800) 297-2837. See complete hours.

Stop into any Branch Location

Any of our branches would be able to assist you with a change of address form.

What is a Health Savings Account (HSA)?

An HSA from Omnify is a personal savings account that can be used to pay for medical, dental, vision, and other qualified expenses now or later in life. HSAs allow you to save money by reducing your taxable gross income, spending pre-tax dollars for healthcare, and growing your HSA dollars tax-free.

Since it’s a savings account, you’re encouraged to save more than you spend. Unlike flexible savings account funds, which are “use it or lose it,” your HSA balance rolls over from year to year, earning interest along the way. The funds can even be invested, making it a great addition to your retirement portfolio.* The account is portable, meaning if you ever leave your employer, you can take the HSA with you because it’s your money and your account.

*Investment products: Not FDIC Insured - No Bank Guarantee - May Lose Value

I received an email from Union Bank and Trust asking me to click on a link to update my information. Is this legitimate?
Can I export transactions from UBTgo?

Yes, you can export transactions from UBTgo via your web browser on a desktop or laptop computer. To download a file with your account activity that is compatible with Quicken/QuickBooks, log into UBTgo and select Accounts > Download for Quicken. Then, select the account and date range of activity and then click on either Download to Quicken or Download to QuickBooks.

You may also download activity in a file compatible with Excel. Once logged into UBTgo, select Accounts > Account Activity. Under the Account Selection & Transaction Search heading, select the account and search features, enter your parameters, and then click Spreadsheet to download.

Is Online Banking secure at Union Bank?

Yes. Keeping financial and personal information about you secure and confidential is one of our most important responsibilities. Your information remains secure because our computer systems are protected in the following ways:

  • Computer anti-virus protection detects and prevents computer viruses from entering our computer network systems.
  • Firewalls block unauthorized access by individuals or networks.

    Firewalls are one way. Union Bank protects its computer network systems that interact with the Internet
  • To ensure that information remains confidential, Union Bank uses encryption technology, such as Secure Socket Layer (SSL), on its web site to transmit information between you and the bank. This protects data in three key ways:
    • Authentication ensures that you are communicating with us and prevents another computer from impersonating Union Bank.
    • Encryption scrambles transferred data so that it cannot be read by unauthorized parties.
    • Data integrity verifies that the information you send to Union Bank is not altered during the transfer. The system detects if data was added or deleted after you sent the message. If any tampering has occurred, the connection is dropped.
How do I identify email fraud?

Recognizing email fraud may not be easy. The criminals who use email and online fraud to get your personal, financial or account information are adopting increasingly sophisticated techniques for duping consumers. You should approach unsolicited email containing urgent appeals for security or personal information with great caution. You should always confirm the validity of email messages that appear to come from trusted sources. Union Bank will never ask you to provide your Social Security Number, ATM or Check Card PIN or any other sensitive information in response to an email. If you receive an email from Union Bank and you're not sure if it's real, don't click on any links in the email or download any attachments.

 

If you receive a fraudulent e-mail that says it is from Union Bank & Trust, please inform us by contacting our Customer Support Team in Lincoln at (402) 323-1777 or toll-free at (800) 297-2837. 

What can I do to protect my personal information?

Some tips for protecting your personal information:

  • Be cautious when providing personal data such as your Social Security Number and bank account or credit card account information over the telephone, in person or on the Internet. Do not give out this information unless you are sure of the person with whom you are dealing.
  • Carry only necessary identification with you. Do not carry your – or other family members' – Social Security card(s). Do not carry passports or birth certificates unless needed that day.
  • Monitor bills and bank statements frequently and immediately report any suspected fraudulent transactions to the holder of your account.
  • Receive and store as many of your account statements electronically as you can.
  • Store cancelled checks, new checks and account statements in a safe place.
  • Question suspicious emails. We will never send you an email asking for your online ID or pass code.
  • Install anti-virus and anti-spyware programs on your home computer. Keep these programs updated.
  • Don't write your personal identification number (PIN), Social Security Number, driver's license number or credit card account number on checks, or on your ATM, credit card or debit card. Stand directly in front of the ATM when entering your PIN.
  • Keep mail secure. Do not mail bills or sensitive information from your home or unsecured mailboxes. Retrieve and review your mail promptly.
  • Tear up or shred pre-approved credit offers, receipts (including ATM receipts) and other information that could link your name to your account numbers.
  • Check your credit report periodically and be sure all information is up to date and accurate. Have any fraudulent transaction deleted. For a free annual copy of your credit bureau report contact www.annualcreditreport.com or call 1-877-322-8228.
Can I trust Union Bank to keep my personal information private?

Keeping our customers' financial information secure is one of our most important responsibilities. We value your trust and handle information about you with care. Our associates are bound by a code of ethics requiring confidential treatment of customer information and are subject to disciplinary action if they fail to follow this code. All associates receive awareness training annually regarding their responsibilities for protecting the privacy and confidentiality of customer information entrusted to them.

How do I know an online transaction is safe?

Secured connections to websites are provided by a technology called Secure Socket Layers, or SSL. SSL secures Web sites by providing "certificates" of data, verifying that your browser is actually communicating with a particular Web site, rather than an Internet "hacker" who is attempting to replicate the site.



Whatever site you visit and whenever you need to input personal data, be certain to confirm that the site shows the small lock in the lower portion of the browser window -- NOT inside the window. It signals that your information is secure during transmission. If you double-click on the padlock, you can view the security certificate. The URL in the “Issued to” field for legitimate Union Bank & Trust sites will end in “ubt.com.”

I shared information about my account. What should I do?

If you have shared information about your account, we suggest you follow these steps.

  • Contact your financial institution(s) immediately and close any card(s) or account(s) in which you provided information.
  • Monitor your bank statements for any unauthorized activity. If you see anything suspicious, contact your bank immediately.
  • If you shared your SSN, contact Annual Credit Report

    Online: www.annualcreditreport.com

    By Phone: 1-877-322-8228

    By Mail: Annual Credit Report Request Services

    PO Box 105281

    Atlanta, GA 30348-5281



    Order a copy of your credit report to determine if there are any unauthorized transactions on your credit.
  • You have the option of placing a fraud alert on your credit by contacting one of the three major credit bureaus (Equifax, Experian, TransUnion).

Refer to the Security & Fraud section of our website for more information about fraud, scams and what to do if you become a victim.

What can I do to protect my accounts and personal information while I am banking online?

When using the internet, there are several ways to protect your accounts and personal information, including:

  • Memorize your Username and Password. Do not store them in documents that can be accessed through your computer unless those documents can be password protected.
  • Do not use easily verifiable information, such as birth dates, social security numbers and addresses when creating usernames or passwords.
  • Frequently change your password. You can change your UBTgo password when you're logged in by clicking Profile > Profile Updates > Change Password.
  • Completely sign off after each online session
  • Be aware of potential online scams - many scam websites will ask you to provide account information for you to receive "free trials" of products or services, which they then charge you for.

If you ever have doubts about the website you are visiting, simply call the company that runs the website and ask questions. Most legitimate companies will have no problem speaking with a potential customer about security and online safety.

What is the padlock icon in my browser?

When locked, the padlock icon on your internet browser (Internet Explorer, Google Chrome, Firefox, Safari, etc.) indicates the console is running in secure mode. In this case, communications between the client platform running the console and the managed computer are encrypted using SSL. The padlock icon is open when secure communications are not active.

The location of the padlock can vary by web browser, but is typically located on either the left or the right end of the field where the url (web address) is listed.

You may also confirm you are on a secure site (like Union Bank's web site) when the url (web address) for the page you are on begins with "https://" 

How do you recognize my computer?

When you add extra security to your computer, a secure cookie will be placed on your computer. This secure cookie is unique, and when used in combination with your login information, creates a unique way to identify you to the system. For every login attempt after you add extra security to one computer, this secure cookie is validated along with the login identification you normally enter. This secure cookie is only used by Union Bank & Trust to validate your identity and does not contain any personal information.

How do I change my PIN on my ATM or Visa Debit Card?

You are able to change your PIN at any time by calling our automated system at 800-992-3808. You will be prompted to enter your card number and verification information before changing the PIN.

If I maintain a balance over $100,000 and meet the other four qualifications of the Simply Free Plus account, what rate will I earn on the funds over $100,000?

We will cap the highest interest rate and corresponding annual percentage yield to balances $100,000 and below. You will earn the highest tier on your funds up to $100,000. On balances over $100,000 you will earn a reduced interest rate. This will appear as a blended rate on your statement.



For current Simply Free Plus rates, visit the Deposit Account Rates page.

How can I open an account at Union Bank & Trust?

You may open an account with Union Bank in the following ways:

  1. Stop by any of our branches and meet with a Personal Banker
  2. Complete an online application
  3. Contact our Customer Support Team where they can process applications over the phone and by mail (for existing customers).
Can I make a loan payment online?

Yes, you can make a loan payment online through our online payment portal



Once you have been directed to the Online Payment Center, follow the directions listed. Depending on the loan type, you may only be able to process a payment online using routing and account information. 

Other Payment Methods:

  • From your Union Bank & Trust checking or savings account: you can make a transfer through Online Banking or by contacting our Customer Support Team, at no charge.
  • Automatic Payments: Union Bank will pull your monthly payment automatically from your designated account at another financial institution. The authorization form can be requested by contacting our Customer Support Team at (402) 323-1777 or toll-free at (800) 297-2837 and is also free of charge.
  • By Phone: If you are making a payment by phone, there is a processing fee of $5. Payments can be made using routing and account information or with a credit or debit card.
  • In Person: You may also make a loan payment at any of our branches.
Is my money FDIC insured? How much?

Yes, UBT's deposit accounts are FDIC insured. The FDIC's Electronic Deposit Insurance Estimator (EDIE) is an interactive application that can help you learn about deposit insurance and calculate the insurance coverage of your accounts.



You can access the FDIC's EDIE by clicking HERE.

How do I contact the FDIC?

Contact the FDIC toll-free:

877-ASKFDIC (877-275-3342)



Website:

https://www.fdic.gov/

Are my investments FDIC insured?

The FDIC does not insure money invested in stocks, bonds, mutual funds, life insurance policies, annuities, or municipal securities, even if you purchased these products from an insured bank.



The FDIC insures all deposits at insured banks, including checking, NOW and savings accounts, money market deposit accounts, and certificates of deposit (CDs), up to the insurance limit.



For further information please see FDIC's website at www.FDIC.gov or call our Customer Support Team at 402-323-1777 or toll-free 1-800-297-2837.

What Is the FDIC?

The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government that protects funds depositors place in banks and savings associations. FDIC insurance is backed by the full faith and credit of the United States government. Since the FDIC was established in 1933, no depositor has ever lost a single penny of FDIC-insured funds.



FDIC insurance covers all deposit accounts, including checking and savings accounts, money market deposit accounts and certificates of deposit. FDIC insurance does not cover other financial products and services that banks may offer, such as stocks, bonds, mutual fund shares, life insurance policies, annuities or securities.



For further details regarding FDIC please contact your personal banker or visit the FDIC’s website at www.fdic.gov.

Other than FDIC coverage, what options does Union Bank & Trust offer?

A variety of alternatives are available to our customers at Union Bank & Trust. If you are looking for additional FDIC coverage, we are happy to be a member of Promontory Interfinancial Network LLC’s Certificate of Deposit Account Registry Service (CDARS). In addition, Union Bank & Trust is a full-service bank that can offer a wide variety of alternative investments beyond CDs or other basic deposit accounts. Please feel free to speak to one of our friendly personal bankers about the variety of options available to you. Contact us at (402) 323-1777 or toll-free 1-800-297-2837.

What is the CDARS program and how does it work?

CDARS is the Certificate of Deposit Account Registry Service, and it's the easiest, most convenient way to enjoy full FDIC insurance on deposit amounts larger than $250,000.



When you place your large deposit with Union Bank & Trust, we (Union Bank) break down the amounts to be under $250,000 and place them with other banks that are members of a special network. By working with just one bank - Union Bank & Trust - your entire investment is eligible for FDIC insurance.



You earn one rate on your CDARS investment based on the term you select - so you don't have to deal with multiple rate negotiations and consolidating multiple disbursement checks.



You receive one regular account statement listing all of your CDs, along with their issuing banks, maturity dates, interest earned and other details.



You can learn more at this site: http://www.cdars.com/.

I lost my Visa Debit card. What should I do?

If you have lost your Visa Debit card, please follow these two steps as soon as possible:



1. Report your card Lost or Stolen by calling (402) 323-1777, toll free at 1-800-297-2837 or by stopping by your local branch.



2. Review your account for any unauthorized activity. If you find unauthorized activity, please report the activity as soon as possible to your local police or to our Customer Support Team at (402) 323-1777 or toll free at 1-800-297-2837.



If you are unsure whether your card is lost or you believe it may be among your belongings (in your home or vehicle), you may also temporarily restrict your debit card through UBTgo. Once logged in, select the Debit Card Controls link and use the arrows on the left and right to locate the correct card. Then click on the "Block Card" toggle. If you locate your card, you will be able to remove the block using these same steps.

How do I access my paperless statements through UBTgo?

To access paperless statements via your web browser: 

  1. Log into UBTgo and select Accounts > Statements
  2. Select the account for which you are wanting the statement(s). All statements available for that account for the last 24 months will be listed, with the most recent at the top.
  3. Click on the file(s) to download and save/open them.
  4. If you would like to print your statement, when the statement is open, select File > Print.

To access paperless statements via your smartphone:

  1. Log into UBTgo, tap the menu, and tap Accounts > Statements
  2. Select the account for which you are wanting the statement(s). All statements available for that account for the last 24 months will be listed, with the most recent at the top. 
  3. Tap on a statement to open and view it. 
How do I find images of my checks in UBTgo?

To find checks on desktop:  Within UBTgo, you may search for a specific check image. Once logged in, select Accounts>Account Activity. You can search for a specific check number or for any date range within the last 24 months. If an image is available for a transaction, there will be a small "check" icon under the item description. Clicking on that icon will open an image of the item in a new window, which can then be saved or printed.

To find checks within the mobile app: You can certainly review or research account activity within the mobile app; when you first log in, start by selecting the appropriate account. Once you're in the account page, you will have a magnifying glass icon in the top right-hand corner of your screen. By selecting this icon, you can filter your transaction search by type as well as dollar amount. You can also utilize the search bar to type in the name of a merchant or transaction description. One thing to note: If you know the specific check number you're looking for, please include the # symbol before the check number in your search field — for example, #1234

Check images are also available on your statements saved within UBTgo.

Is there a fee to access UBTgo from my mobile device?

The UBTgo services offered for mobile devices — such as access to your accounts via a mobile web browser, the UBTgo app, and text banking — are free to use. However, your mobile provider's message and/or data rates may apply.

Does Union Bank & Trust offer credit cards? How do I apply?

Union Bank offers both Personal and Commercial Credit Cards.



To select the right card for you and apply online, click HERE for Personal Credit Cards and HERE for Commercial Credit Cards. You may also stop into any branch location or contact a loan officer by phone at 402-323-1789 or toll-free at 1-888-828-4450.

How can I access my credit card statements online?

Once logged into the Credit Card Online Banking (either via UBTgo or directly at www.ezcardinfo.com), select “Statements” at the top of the screen and select “View Statements”.

You may view your activity by statement by selecting the statement period and then selecting “View Transaction Detail”. You may also view or print statements in PDF by selecting “View Statement PDFs”

What information do I need when I sign up to view my Credit Card online?

If you'd like to sign up to access your credit card statements, payments, and other features online, you'll need the following:

  • Internet access
  • A valid e-mail address
  • Your complete Union Bank & Trust credit card number
  • Your ZIP code
  • The last 4 digits of your social security number



Make your entries without dashes or spaces and continue to follow the sign-up instructions on the screen to complete your enrollment. When you have completed enrollment, you will be able to view your most recent statement and make online payments.

How can I make a credit card payment?

To make a credit card payment, you can do so through Union Bank's credit card website, by sending your payment through the mail (to the address on the remittance slip of your statement), stopping into a Union Bank branch, or by calling the number listed on the back of your card (1-800-221-5920).



Bankcard Processing Center

PO Box 6818

Carol Stream, IL 60197

Are there any fees for having a Union Bank & Trust credit card?

There are no Annual Fees associated with Union Bank & Trust's Rewards, Signature Rewards, or Commercial Cards.



Union Bank's Secured Credit Card has an annual fee of $25.00.



Late Payment Fees, Cash Advance Fees, or Interest Charges may be assessed. For detailed information regarding Fees associated with the credit cards, please contact us at (833) 323-1465 or view additional information by clicking HERE

How do I increase my credit card limit?

To request a Credit Card limit increase, you can stop by any of our branches or visit our Credit Cards web page and click the "Apply Now" button next to the card you have. This will open the application form. Indicate at the top of the application that you are requesting a Credit limit increase and the desired amount. Applications can be dropped off at any of our branches or mailed to us at:



Union Bank & Trust Company

Attn: Credit Card Division

P.O. Box 82535

Lincoln, NE 68501-2535



You may also speak with a loan officer by calling (402) 323-1789.

I lost my credit card. What should I do?

As soon as you discover your credit card is missing, call our Credit Card Customer Service center toll-free at (800) 221-5920 to report your card as lost or stolen. You may call 24 hours a day, seven days a week.

Do Union Bank Credit Cards offer rewards?

Yes. When you use your Union Bank & Trust Credit Card you earn one point for every dollar you spend on signature-based purchases. Points can be redeemed for cash back, merchandise, gift cards or travel. To learn more about Scorecard Rewards, call (800) 854-0790.

I locked myself out of the credit card website, who can I contact for assistance?

Please contact a UBT Credit Card Specialist at 402-323-1465, toll-free at 833-323-1465, and we will be happy to assist you.

What do I do if my credit card expires?

We will issue a new card approximately one month before your current credit card expires and will send it to your current billing address. Your current credit card will continue to work until the end of the month in which it expires or, until you activate your new card. We recommend activating your new card immediately, once you receive it. This can be done by calling our card activation center at (866) 444-0083. Please have your new card available when you call.

For additional questions, or if you have not received the replacement as expected, please contact our Credit Card Support at (402) 323-1465, or toll-free (833) 323-1465.



Be sure to shred your old card once the new one has been activated.

Is there a fee to Pay a Bill through UBTgo?

There is no fee to enroll or pay bills (vendors) electronically. Personal Bill Pay includes additional features, which do incur transaction fees, including: 

  • Same-day payment - $9.95 processing fee
  • Overnight payment - $14.95 processing fee
What is Business BillPay?

Business BillPay allows businesses the convenience of paying their bills electronically for a small monthly fee. 

  • Secure and offers a high level of control
  • Flexibility to pay virtually anyone, anytime, anywhere
  • Simply log in to Business Banking Online to access Business BillPay
  • Built-In Reporting to generate reports highlighting your Business BillPay activity. Your transactions will be itemized on your monthly checking account statement
Does Union Bank have a Mobile Banking App?

Yes. If you have an iPhone or Android smart phone, you can go directly to the App store to download and enroll in UBTgo Mobile Banking. Search for Union Bank & Trust, then follow the on-screen prompts to get started.



You will have instant access to all the same information and services as UBTgo through the website.



For security purposes, no personal or financial information will be stored on your phone. You will need to log-in to your account each time you want to access your account information. Union Bank does not charge a fee for utilizing the Mobile Banking app; however, message and data rates may apply.

Is Mobile Banking secure?

Yes. Mobile Banking is just as secure as Online Banking, offering the following safeguards:

  • Authentication of user name/password 128-bit Encryption
  • Transaction validation and reconciliation to detect fraud
  • Specific software and server protection to guard against malicious attacks
  • Full audit capabilities through event logs and reporting

Along with the implemented safeguards, Mobile Banking does not save any files with personal or financial information on your cell phone. All information stays strictly within Online Banking. Some phones may have logo and branding files that are copied to the device (app), however those files do not contain any personally identifiable information.

Which phones can I use for Mobile Banking?

There are hundreds of models supported, as well as a number of different operating systems, including (but not limited to): Android, BlackBerry, iOS, Symbian, Windows Mobile, Linux, Palm webOS and Maemo.



Mobile Banking also works with most pre-paid plans; however, you will want to check with your provider to ensure that it supports standard U.S. short codes.

What should I do if I do not get a response to a Text Banking command for UBTgo?

First, you will want to verify that you sent the request to Union Bank's unique short code: 441-98.

Also, you may need to check with your service provider to ensure that your phone is enabled to send and receive messages to and from a short code. You may also contact a UBTgo Support Specialist at 833-323-1454.

What changes are happening to the way U.S. Savings Bonds are sold?

Paper Series EE and I Savings Bonds are no longer sold through financial institutions or mail-in orders, as of December 31, 2011.



Savings bonds haven't gone away, though. You can purchase electronic savings bonds online through TreasuryDirect at http://www.treasurydirect.gov.



TreasuryDirect is a secure web-based system through which you can establish accounts to purchase, hold, and manage Treasury securities online, anytime.

I already have paper savings bonds. What will happen to them?

Existing paper savings bonds are valid issues of the Treasury Department and will earn interest for 30 years from the issue date or until redeemed. You can redeem paper bonds at most local financial institutions.



You also can convert your paper savings bonds to electronic savings bonds in TreasuryDirect using a program called SmartExchange. There's no charge to convert paper bonds. No earned interest will be lost, and the bonds will keep their original issue dates and current interest rate terms.

Why should I use TreasuryDirect?

At Treasury Direct (www.treasurydirect.gov):

  • You can buy, manage and redeem Treasury securities online 24/7, from the convenience of home, work, or wherever you have secure Internet access.
  • In addition to savings bonds, you can buy and manage marketable Treasury securities: Treasury bills, notes, bonds and TIPS (Treasury Inflation-Protected Securities).
  • You can establish multiple registrations in one account.
  • You can set up a simple payroll savings plan to automatically invest in savings bonds.
  • You can schedule recurring purchases for savings bonds and marketable securities.
  • Your savings bonds purchases are generally added to your account in just one business day.
  • Since the securities are electronic, there is no paper to lose, and no need to go to a local financial institution to redeem them.
  • When the funds are needed, and after the minimum holding period has been reached, you can redeem part or all of your savings bonds. The payment will be deposited to your checking or savings account, and the funds should reach your financial institution in just one business day.
  • You can establish accounts for minor children and for specific purposes such as education or vacations.
  • You can view and print your account summary, including recent purchases, payments and account balance.
How do I sign up for a TreasuryDirect account?

You can apply for a TreasuryDirect account in just three steps which take about 10 minutes at www.treasurydirect.gov.

You will need to provide a few pieces of personal information, including your Social Security number or taxpayer identification number, e-mail address, and bank account and routing number. Finally, you will choose a password, password reminder and security questions. Once you complete all three steps, you will receive an e-mail from TreasuryDirect with your account number and an access card will arrive in the mail within 14 days that will enable you to manage your account.

I've been buying paper bonds to pay future college expenses. Can I still do so?

While paper savings bonds no longer will be available, the same education tax benefit and rules apply to electronic savings bonds in TreasuryDirect.

I like to give savings bonds as gifts. Can I still do so?

Yes. You can buy electronic savings bonds as gifts TreasuryDirect. You can hold the bonds in your gift box area in TreasuryDirect until you’re ready to electronically deliver them to the gift recipient. The recipient must have a TreasuryDirect account (or be named on a minor linked account if under 18 years old).

Does RoundUp require a minimum number of debit card purchases?

There are no minimum required purchases or any maximum number of purchases.  Obviously, the more you use your debit card, the faster your savings will add up.

For RoundUp, should I sign or use my PIN to make a purchase?

Whether you use signature-based or PIN purchases doesn't matter; all debit card transactions are included in the RoundUp program.

Is there a fee for the RoundUp program?

No. There are no special fees or charges to be in the RoundUp program. 

How will I know my RoundUp amount?

There are several ways to check.

Your checking account statement will list each day's purchases using your VISA debit card.  At the end of each business day, we will total the RoundUp amount and list it in one transfer to your designated savings account.   Your savings account statement will show the transfer as a deposit on that same day.   And if you are not signed up for our Combination Statements (that show both your checking and savings activity on one combined statement) now would be a good time to do so.

Online Banking is a great way to monitor both your checking and savings account as often as you would like.

We also encourage you to sign up for e-Statements.  e-Statements save paper and provide you immediate access to your account statements.  e-Statements are available for both checking and savings accounts. 

With Automatic Transfer, what dollar amount will transfer to my checking account?

Automatic Transfer will automatically sweep funds in increments of $100 to cover an overdraft. 

With Automatic Transfer, what if I do not have enough funds in my transfer account to cover the overdraft in my checking account?

Automatic Transfer will transfer whatever remaining balance you have in the transfer account to attempt to cover as much of the overdraft as it can.  It will also charge the Automatic Account Transfer fee of $3. 

If the overdraft is not covered by the Automatic Transfer, the item may be paid or returned, and you would incur our NSF Paid/Returned Item fee.

With Overdraft Privilege, do you guarantee that you will pay my overdraft?

Overdraft Privilege is a courtesy and we can't promise to pay every overdraft.  Rather than automatically returning any insufficient funds items that you may have, we will consider, without obligation on our part, payment of your reasonable overdrafts. 

Does Overdraft Privilege work for both checks and debit card purchases?

We do authorize and pay overdrafts for the following types of transactions:

  • Checks and other transactions made using your checking account number
  • Automatic bill payments

We do not authorize and pay overdrafts for the following types of transactions unless you ask us to opt in:

  • ATM transactions
  • Everyday debit card transactions

We pay overdrafts at our discretion, which means we do not guarantee that we will always authorize and pay any type of transaction.  If we do not authorize and pay an overdraft, your transaction will be declined.

How do I opt-in to Debit Card Overdraft Privilege?

If you also want us to authorize and pay overdrafts on ATM and everyday debit card transactions, call 800.297.2837 or 402.323.1777, stop into any branch location, or complete this online opt-in form.

How will I know if I will be charged a fee within Bill Pay?

When using Bill Pay within UBTgo and selecting an option that incurs a fee, the fee will be displayed prominently on each page following that selection.

How do I access the UBTgo BillPay service?

BillPay (including Zelle®) can be accessed by clicking on the Payments tab within UBTgo on your desktop or laptop computer's mobile browser.

From within the UBTgo mobile app, most BillPay features are available in the Move Money menu. You can access the full mobile BillPay site through the Payments option in the More menu. 

Can a BillPay payment overdraw my account?

Yes. Like any other transaction, if you do not have enough funds in your account to cover the BillPay payment, you will incur our standard NSF Paid Item Fee or NSF Returned Item Fee and Continuous Overdraft Fee as applicable.

What happens if I set up a payment properly, but the payment reaches the vendor late?

CheckFree, our Bill Pay provider, guarantees all payments. If a payment is received late, CheckFree will cover a late fee, up to $50. BillPay Customer Service can be reached at 855-234-1241 between the hours of 6:00 AM - 12:00 Midnight CT, 7 days a week.

How do I set up new items in UBTgo BillPay?

On desktop: To access the UBTgo BillPay system, sign into UBTgo and select the "Payments" tab.

Payee information can be found on the Payment Center screen.

  • To set up a new vendor, click "Add a company or person to pay"
  • To review scheduled payments, view the section called "Pending Payments" in the right column of the Payment Center screen.
  • To make a payment, simply enter the amount and pay date next to the vendor name in the "Pay Bills" section.

Through the mobile app: You can access your BillPay connection by selecting the Move Money option located across the bottom of the app screen. Once selected, you will be provided with two new options; please select Pay Bills to connect to our BillPay services. To add a new payee within BillPay, you'll want to select Add Payee to begin the process 

What is the cutoff time for UBTgo BillPay payments?

Transactions scheduled prior to 9:00 pm (Central Time) will be processed on the current business day. Transactions entered after 9:00 pm will be processed on the following business day (business day is every Monday through Friday, excluding federal holidays). 

Does Basic Business Checking have a monthly fee?

Yes, a $12 fee applies if you do not maintain a $500 daily balance during the statement cycle.  

Are there transaction limits for Basic Business?

Each Basic Business and Basic Business with Interest account includes 250 free transactions per statement cycle. These transactions include deposited items, withdrawals, electronic debits and checks. If there are more than 250 transactions, a nominal transaction fee is assessed. 

Is a Business Debit Card available with Basic Business Checking?

Yes, a business debit card is available and encouraged for all business checking accounts.  There is no annual or transactions fees and the purchase detail appears on your checking statement.

Are there any business overdraft protection options?

Yes. Typically, a line of credit is an effective form of overdraft protection for businesses. Visit with a Treasury Management Officer (402-323-1557) for more details.

Can I earn interest on my Basic Business Checking account?

Yes, interest may be available on Basic Business Checking with Interest for eligible organizations.

Are there fees with Business Analysis Checking?

The fees associated with a Business Analysis Checking account include a monthly maintenance fee as well as checking activity charges for debits and credits.  

Basic Fees Include:

Maintenance Fee - $15 monthly fee.

Balance MGT fee - Calculated based on average positive account balance that is maintained.

Electronic Debits - $0.15 per item.

Electronic Credits - $0.20 per item.

Deposited Items - $0.10 per item.

Regular credits - $0.27 per item.

Return check items - $7.00 per item.

Paid check off of account - $0.17 per item.

Other fees may apply depending on additional products & services that may be utilized.

Contact a Treasury Management Services representative for complete details.

How do I best monitor my accounts?

What We Encourage You To Do



First and foremost, watch your account. Use Online Banking, Mobile Banking, or bank statements to review each of your transactions. If you believe there is an unauthorized transaction on your Union Bank & Trust account, contact your local branch or call 1.800.297.2837 or 402.323.1777 immediately.



It is also a good idea to review your credit report from a Credit Bureau. Click here for more information and request a credit report.

What steps do I take if I may have suspicious activity on my account?



Contact us immediately. You may contact your local branch or call 1.800.297.2837 or 402.323.1777.



It is also a good idea to review your credit report from a Credit Bureau. Get more information or request a credit report here. You are entitled to receive a free credit report every year.



Equifax – 800-525-6285

Experian – 888-397-3742

TransUnion – 800-680-7289

 

In the future what can I do to monitor my account?



The best way to monitor your account is with Online Banking or Mobile Banking. Both offer access to your account transactions, balances and pending activity anytime of the day, seven days a week

Can I have multiple BBO users within my organization with different levels of access?

Yes. You can allow users our “Standard Access”, which includes transfers, stop payment capabilities, and mobile deposit, or a “View Only” option.

How do you edit or delete a scheduled transfer?

On an existing scheduled transfer, select the pencil icon to edit, or the trash can icon to delete, an existing scheduled transfer.

How can I review and approve transfers using dual control?

Transfers can be reviewed and approved by clicking on the Review tab within the Transactions section on the Overview page or by clicking on the Review tab on the main menu.

How do you access Business Bill Pay?

Existing Business Bill Pay users can access Bill Pay by clicking on Bill Payments under the Management Tools option.

How do I deposit a check using UBTgo on my mobile device?

Before you begin the mobile deposit process, be sure to endorse the back of the check with "For Mobile Deposit Only at Union Bank" and your signature. Once you're logged into the UBTgo app, select Deposit on the bottom of the screen and then Deposit Check to begin the process. Your device's camera will prompt you to take a photo of the front of the check and then the back of the check. Once these images are captured, you may then select the appropriate account to receive the deposit as well as enter the amount of your check. Once this information is entered, you may select Deposit to submit your images and deposit to Union Bank & Trust.

Items deposited by 6 p.m. Central time typically post on the same business day.

What order do you process transactions on my account?

We may not process your transactions in the order in which they occurred.  We will generally post your transactions in the order of lowest dollar amount to highest dollar amount, with electronic transactions (such as ACH, debit card or ATM transactions) prior to check transactions.  The order in which we receive and process your transactions can affect the total amount of overdraft fees you incur.  

I am trying to deposit a check through the UBT app, but the image is not being accepted. What should I do?
  • Endorse the back of your check with the words "For Mobile Deposit Only at Union Bank" along with your signature.
  • Choose a place with bright, but indirect sunlight to avoid shadows when taking the photo.
  • Place the check on a non-shiny surface against a background with a strong contrast between the check and surrounding area. Clear all objects away from the check like books, keys, change or other shiny objects that may interfere with transmission.
  • Be sure that the check is flat.
  • Hold the camera directly over check.
  • Use the borders making sure the entire check fits within the space. Tap the screen on the check to focus the image.
  • The check must contain a readable check number, payee name, and endorsement.
  • The check must contain a readable MICR line at the bottom of the check.
  • The check must contain a readable character (numeric amount of the check and legal amount of the check.
  • The check must be drawn on an institution located within the United States.

     
I deposited a check using the mobile app. What should I do with that check, now that it has been deposited?
  • Write ‘Mobile Deposit, DATE (where DATE is the full date you deposited the check) on the front of the check.
  • Securely store your check for 5 days after deposit submission and destroy after 14 days.
    • Do not leave deposited checks lying around, do not put deposited checks in trash or recycle containers, unless they have been shredded first.

       
What are some ways I can use my Home Equity Line of Credit (HELOC)?

You can access your funds any time you choose, for any purpose. Home equity lines of credit are often used for larger purchases like home improvement, college tuition, and an automobile or second home purchases.

What is the difference between a Home Equity Line of Credit (HELOC) and a Home Equity Loan?

Both a Home Equity Loan and a Home Equity Line of Credit (HELOC) are secured by the equity in your home.

A Home Equity Loan has a fixed rate, payment and term.

A HELOC works like any other revolving line of credit and is very similar to a credit card. It allows a homeowner to use the equity in his/her home on an ongoing basis. You can easily access your HELOC through your existing UBT checking account via online  or automatic transfers, or set up a separate HELOC checking account for convenient access through a HELOC Visa® Debit Card. The interest rate on our HELOC is variable and will change from time to time.

Please consult your tax advisor regarding the deductibility of interest for home improvements.

How does a Home Equity Line of Credit (HELOC) work?

A Home Equity Line of Credit (HELOC) is a revolving loan that provides you with the ability to borrow funds at the time and in the amount you choose, up to a maximum credit limit for which you have been approved. A HELOC is secured by the equity in your home. You can easily access your HELOC through your existing UBT checking account via online  or automatic transfers, or set up a separate HELOC checking account for convenient access through a HELOC Visa® Debit Card.

Why is my account inactive?

A checking or savings account will become inactive after 12 months of no credit or debit activity.

Are there any fees for Overdraft Privilege?

You will be assessed a $34 NSF Paid Item fee for each item paid into overdraft; or a $34 NSF Returned Item fee for each nonsufficient fund item we return unpaid. You may be assessed up to five NSF fees per day. In addition, a $25 Continuous Overdraft Fee will be charged on every fifth consecutive business day your account remains in overdraft status (regardless of what caused the overdraft).

Will you always pay my overdrafts?

Overdraft Privilege is a discretionary service, which means we do not guarantee that we will authorize and pay a transaction presented for payment if the account does not contain sufficient funds.

What if I opt in to the payment of ATM and everyday debit card transactions now, but change my mind later?

If you no longer want to authorize the payment of overdrafts on your ATM and everyday debit card transactions, you may opt out by stopping by any Union Bank & Trust location; contacting us at 800-297-2837 or in Lincoln 402-323-1777; or by using the online opt out form.

When do I receive my savings account statements?

Savings account statements are rendered quarterly. If you have a checking account and have elected for combined statements then you will receive a statement monthly.

What is the minimumloan amount that I can apply for?

$2500 is the minimum amount that can be applied for on a loan.

What is the minimum credit score for a ready loan?

The minimum credit score needed for a ready loan is 670.

What is the minimum credit score for an auto loan?

The minimum credit score for an auto loan is 650.

How long does it take to get the funds if I am approved for a loan?
  1. We can close with docusign and normally have funds to you within 24 hrs.
Can I get discounts on loan rates?

Yes. You can get a .25% discount for being an existing UBT customer and a .25% discount if you set up automatic payments.

My account is inactive, what do I do?

To reactivate an inactive account simply stop into any one of our branches and make an in person transaction or call our customer support team at 402-323-1777.

Can I deposit a check from my cell phone?
  • When logged into UBTgo from your mobile device, click on the "Deposits" on the bottom of the screen, or from the Menu at the top of the screen, select "Deposit a Check"
  • Be sure to endorse the back of the check with "For Mobile Deposit Only at Union Bank" and your signature
  • Select the account you wish to deposit into
  • Enter the amount of the check
  • Take images of the front and back of the check
  • Select "Make Deposit"
  • Successful deposits will be listed under "View Deposit History"

 

Deposit Limits
Funds Availability
$3,000 daily deposit limit per user Funds are normally received within two business days. Please keep your paper check until the funds are posted to your account. Once received, view your deposit status under Deposit History.
What do I need to open a checking account?

To open a checking account, you will need a government-issued form of identification, your Social Security number (if available), proof of address and opening deposit.

Can I have multiple checking accounts?

Yes, Union Bank and Trust does not place limits on the number of checking accounts that you maintain with us.

How can I close an account?

We require a signature from an account owner to close an account. The fastest and simplest way is to stop into any branch location. 

How can I remove an owner from an account?

We are not able to remove an account owner; a new account would need to be opened.

How can I add someone to an account?

The fastest way to add someone to your account would be to stop into any branch location with them.

How do I notify UBT of my travel plans?

If you are traveling outside of your typical purchasing area we can place travel notes on your cards. You can stop into any branch, speak with Customer Support, or notify us via the Message Center within UBTgo.

What do I do if my debit card is not working or needs replaced?
  • The fastest way to obtain a Visa Debit card is to stop into any of our branch locations, where that card will be made in person.
  • If you are not able to stop into a branch, contact our Customer Support Team.
What do I do if I have lost my debit card?

You can place a temporary “block” on your card through the Debit Card Controls section of UBTgo.

To report your card lost or stolen, please call us at 402-323-1777 or toll free at 1-800-297-2837.

How do I change my card design?

You may request a new card design in person at any branch, or by calling or chatting with us.

Do I need an appraisal for a construction loan?

Yes, you or your builder will provide Union Bank with blueprints, a new home specification sheet, and contract. We will then arrange for an appraisal based on these plans and specs.

How is the money for construction accessed?

Your construction loan functions like a line of credit. You only pay interest on what you “use.” Your builder will submit draws monthly. 

What happens when my home construction is completed?

Once your home is complete your permanent mortgage loan (30, 20 or 15 year fixed) is nothing more than a refinance of the construction loan.

When is interest deposited? (CD’S)

Interest is applied to Certificates of Deposit quarterly and at maturity.

Can I have my CD's interest direct deposited into my checking account?

Yes, you can have interest direct deposited into your checking account or reinvested into your current CD

What is the forfeiture for early withdrawal from a CD?

7-90 day CD - All interest is lost

3-9 month CD - 92 days' worth of interest is lost

10-60 month CD - 182 days' worth of interest is lost

Why would I want to open a CD?

CDs offer a few advantages.

  • CDs typically pay a higher interest rate than other FDIC insured deposit products. Usually, the higher the rate, the longer the term.
  • Your returns are guaranteed. You will know exactly how much money you will earn by the time the CD matures. 
  • CDs also have the security of being FDIC-insured up to the maximum limits.
How long is my grace period? (CD's)

The grace period on a Certificate of Deposit is the maturity date plus 10 calendar days.

How am I notified when my CD is mature?

We will send a maturity notice by mail two weeks prior to maturity.

Who's eligible to open an HSA?

If you meet all the criteria listed below and neither you nor your spouse has currently elected a medical FSA, you’re eligible to open and contribute to an HSA.*

  • You’re covered by a qualified HDHP on the first day of a given month
  • You’re not covered by another non-HDHP, such as a health plan sponsored by your spouse’s employer
  • You’re not enrolled in Medicare or TriCare
  • You haven’t received VA benefits at any time during the preceding three months; if you’re a veteran with a service-connected disability, this exclusion doesn’t apply
  • You’re not claimed as a dependent on another individual’s tax return

*Other exceptions & restrictions may apply. Please consult a tax or legal professional to discuss your personal circumstances.

How much can I contribute to an HSA?

The IRS has established the following annual contribution limits.

Year

Family coverage

Individual coverage Catch-up for those age 55+
2022 $7,300 $3,650 $1,000
2023 $7,750 $3,850 $1,000

 

What are the penalties for taking a non-qualified withdrawal from my HSA?

Nonqualified distributions will be subject to ordinary income tax and, in some cases, a 20% penalty. The only time tax is ever owed on principal or interest from your HSA is if the money is distributed for nonqualified expenses before you reach age 65, become disabled, or die. Even if you use the funds for nonqualified expenses after you’re 65 or disabled, you’ll only be subject to ordinary income tax on the money you withdraw without the 20% penalty.

What health care expenses does my HSA cover?

Below is a quick reference list of expenses that can be reimbursed from a health savings account. For more detailed information, please refer to IRS publications 969 and 502. For tax advice, please seek the services of a competent tax professional.

Medical expenses

  • Visits to your doctor
  • Prescriptions
  • Physical therapy
  • Over-the-counter medications
  • Menstrual care products

Dental expenses

  • Dental exams
  • Crowns
  • Orthodontia

Vision expenses

  • Vision exams
  • Glasses
  • Contacts
  • Lasik surgery

Health coverage expenses

  • COBRA premiums
  • Long-term care insurance premiums
  • Medicare premiums (excludes Medigap)
Where and how do I log into my retirement account

Please visit (ubt.com/rps.)

-Enter your username and password.

-For login assistance and information, please contact us at 402-323-1592 or 888-769-2362.

What if I forgot my user ID or password?

Select Forgot User ID or Password? Fill in the appropriate information. An email with a link to reset your login information will be sent to the email on file, contact us at 402-323-1592 or 888-769-2362 to reset your login information to the defaults.

How do I update my personal information on my Retirement account?

To change your address, password, or other personal information, log in at (ubt.com/rps) and click on the gear icon located in the top right corner next to your name.

How do I change my contribution percentage?

Select Change Contribution Rate on your dashboard or under Manage Investments. Then Select Edit and follow the on-screen instructions to change your contribution rate. This will update the amount that is being contributed to your plan directly from your paycheck. If this option is not available, please select Forms & Reports to print off a Salary Reduction Agreement form to turn into your benefits department.

How do I change my investment elections?

Select Manage Investments in either your Account Balance on your dashboard or from your toolbar at the top of your screen. Then select Change Elections. Follow the on-screen directions to complete and submit how any new dollars going into the plan will be invested.

How do I transfer my already invested funds to different investments?
Select Manage Investments in either your Account Balance on your dashboard or from your toolbar at the top of your screen. Then Select Move Money. Follow the on-screen instructions to complete the transfer.

 

How do I rebalance my investments?

Select Manage Investments in either your Account Balance on your dashboard or from your toolbar at the top of your screen. Then select Rebalance. You will then have the option to do the following:

  • Recurring Rebalance — Set up a recurring transaction to make your ending balance in each of your funds match your future investment election percentages.
  • Conform Ending Balance — The ending balance in each of your funds will be realigned to match your future investment election percentages.
  • Conform to Balance — Realign the ending balance in each of your funds to make them match your specified target percentages.
How do I get paperless statements for my Retirement account?

Select Forms & Reports from the toolbar. Make your election to receive electronic statements and hit submit. It is important to remember that you will need to have an email address entered in the Personal Profile screen.

How much money can I put into my retirement account?
The maximum contribution dollar amount is set by law and adjusted for inflation annually. The 2019 contribution limit (pre-tax contributions plus Roth contributions) is $19,000. If you are age 50 or older you may also make an additional catch-up contribution of $6,000 for 2019.

 

What are catch-up contributions?

Congress has passed laws allowing retirement plan participants who are 50 or older to make what are known as catch-up contributions. If your plan restricts your annual contributions to an amount less than the maximum federal limit, you may still be able to make a full catch-up contribution of $6,000 in 2019.

Do I have the flexibility to change the amount of my contributions?
Yes. But how often you can change the amount of your contribution depends on the rules of your company's plan. Generally, plans allow for monthly, quarterly, semi-annual or annual changes. Check with your human resources representative or your Union Bank & Trust educator regarding the rules for your company's plan.

 

How will my contributions be invested?
That is up to you. When you enroll in a retirement plan, one of the things you have to decide is how you want to invest your contributions. Your plan sponsor will give you a variety of options in which you can invest in. Your investment elections may include money market funds, bond funds, and equity funds. The options available to you will depend on your particular plan.

 

What amount should I invest when I am starting out?

Any savings is better than nothing and the sooner you get started, the better! One of the most important things you should do would be to maximize your company's match, if offered. For example, if your company matches 50 cents on the dollar up to 6% of your compensation, you should contribute at least 6% of your compensation to receive the full benefit. Simply defer as much as you can afford to budget and take full advantage of the tax deferral.

How can I withdraw money from my retirement account?

You can withdraw money from your retirement account only as permitted by your employer’s plan. Keep in mind that there may be early withdrawal penalties and possible tax consequences for a withdrawal, and any type of distribution will reduce the value of your retirement savings. Some of the more common examples of events that may allow you to make a distribution may include: In-service distribution: Your plan may allow an in-service distribution from your retirement savings and any matching dollars from you company when you reach the age of 59 ½, even if you are still employed. If you have rollover dollars you can request an in-service distribution at any time, subject to your plan’s procedures.



Termination: When you leave the company you will receive distribution paperwork where you can indicate what you would like to do with your retirement account. Your options may include leaving the funds in the retirement plan; rolling your dollars to a new employer’s retirement plan, or an IRA; or receiving an immediate cash distribution of your funds.



Hardship withdrawal: Your salary deferral dollars may be eligible for a hardship distribution. Consult your human resources representative or your Union Bank & Trust educator if you are experiencing heavy financial need for one of the following conditions and are interested in learning more about a potential hardship withdrawal:

- Expenses for medical care for you, your spouse, your dependents,

  or your primary beneficiary

- Costs directly related purchasing your home (excluding mortgage

  payments)

- Post-secondary education expenses for yourself, your spouse, your

  dependents, or your primary beneficiary

- If you are facing eviction or foreclosure from your primary residence

- Payments for burial or funeral expenses for your deceased parent, spouse,

  children, dependents, or your primary beneficiary

- Expenses for repair of damage to your primary residence

 

To Request a Distribution:

- Please visit (www.ubt.com/rps) and log into your online account.

- Enter your user name and password. If you have never logged in before, please contact us at 402.323.1592 or 888.759.2382 for assistance.

- From the Account Dashboard, select Withdrawals.

- In Withdrawals, select the type of distribution that applies to you based on your employment status and age.

- Complete the online steps to request the withdrawal.

- If your plan does not allow for online distributions, please contact us at 402.323.1592 or 888.759.2382 and request distribution paperwork.

What is the difference between a traditional retirement plan and a Roth IRA?

Retirement contributions are made on a pre-tax basis, meaning you are not currently taxed on your compensation that is contributed to the plan. At the time you elect to take a distribution (withdrawal) from the Traditional retirement account, you will be taxed on both the contributions to the plan and any earnings on those contributions.



Roth contributions are made on an after-tax basis, meaning you have already paid taxes on the funds by the time you make the contribution. At the time you elect to take a distribution (withdrawal) from the Roth account, you will not owe any tax on the contributions (you have already been taxed on them), and further, if the distribution is a "qualified distribution" you will not pay any tax on the earnings associated with the Roth contributions.

If you receive a "qualified distribution" from your Roth account, the entire distribution (your contributions and earnings on those contributions) will not be taxed. A qualified distribution is a distribution that satisfies the "5-year rule” and is made after your attainment of age 59 1/2, death, or disability. The 5-year rule is met if five calendar years have passed since you first made a contribution to your Roth account.

How do I rollover/transfer a retirement account into my account with UBT?
There are four simple steps for a rollover:

 

  • Contact your previous provider and ask for Transfer/Rollover Paperwork. Tell them you are rolling your dollars into another qualified plan.
  • Complete the Rollover Form provided. Please feel free to contact Retirement Plan Services at (402) 323-1592 with any questions.
  • Submit the Rollover Paperwork back to the previous provider. They will send the check directly to Union Bank and Trust in order to avoid taxes and penalty.
  • If your previous provider sends the check directly to you, please provide all accompanying paperwork to us so that we can process the contribution on a timely basis.

  • Trustee Name: Union Bank & Trust Company



    Checks should be payable to:

    Union Bank & Trust FBO (For the Benefit Of) (Your first & last name)



    Send Checks to:

    Union Bank & Trust

    Attn: Retirement Plan Services in care of (Your current company’s name)

    P.O. Box 82535

    Lincoln, NE 68501



    Need Help? Toll-free 1.888.769.2362

 

Who do I contact for help with my Retirement account?

Our team is here for you. Call 888.769.2362, 402.323.1592, or email 401k@ubt.com, and we'll be happy to help.

What is a Healthcare Flexible Spending Account?

A flexible spending account (FSA) from Omnify is an employer-sponsored benefit that lets you pay for eligible medical expenses on a pre-tax basis. If you expect to incur medical expenses that won’t be reimbursed by another plan, FSAs are a great way to save money while covering those costs.

How does a Healthcare FSA work?

Flexible spending accounts reduce your taxable income by setting aside pre-tax dollars to pay for eligible healthcare expenses.

You can contribute up to the IRS annual limit to your FSA. This annual election amount will be deducted evenly out of each paycheck on a pre-tax basis and deposited into your FSA. You can then use the funds to pay for eligible expenses. Changes to the annual election amount are only permitted due to a change of status, such as a marriage or the birth of a child.

One big perk to an FSA is that it’s pre-funded, meaning you’ll have access to your full annual election amount at the very beginning of the play year, regardless of the amount contributed to date. This can be used to pay for dental, vision, and medical expenses tax-free.

What happens if I don’t spend all of my Healthcare FSA by the end of the plan year?

Any unused funds at the end of the plan year are forfeited — also called the “use it or lose it” rule — so be sure you’re only allocating dollars for predictable medical, dental, or vision expenses. Keep in mind, you may have a carryover or grace period at the end of the plan year. Check the summary plan document your employer provided.

Can I change my healthcare FSA election amount mid-year?

Elections can only be altered if you experience a change in status as defined by IRS regulations, such as a marriage, divorce, birth, or death in your immediate family.

What happens to my healthcare FSA if my employment is terminated?

Participation in your FSA is also terminated. This means that only expenses that were incurred prior to your termination date are eligible for reimbursement.

How do I access my Healthcare FSA funds?

If you have a benefits debit card, simply swipe it at the register. Otherwise, just file a claim including the receipt documenting the patient name, provider, date and type of service, and cost. Once approved, your reimbursement will be direct deposited into your bank account.

How do I contribute to a healthcare FSA?

Your Healthcare FSA is funded through your employer. Your annual election will be divided by the number of pay periods in your plan year. This amount will be deducted from your paycheck before taxes are assessed.

What expenses are covered by a health care FSA?

Below is a quick reference list of expenses that can be reimbursed from a flexible spending account. For more detailed information, please refer to IRS publications 969 and 502.

  • Chiropractic care
  • Contact lenses and cleaners**
  • Copays, coinsurance, and deductibles
  • Dental treatments (X-rays, fillings, braces, extractions, etc.)
  • Diabetic supplies
  • Doctor’s office visits and procedures (physicians, surgeons, specialists, or other medical practitioners)
  • Eye exams
  • Eyeglasses (prescription and reading)
  • Hearing aids
  • Laboratory services and fees
  • Laser eye surgery
  • Operations/surgery (excluding unnecessary cosmetic surgery)
  • Orthodontia
  • Over-the-counter medications**
  • Menstrual care products**
  • Prescription drugs
  • Smoking cessation programs

** Stockpiling of over the counter (OTC) items is not permitted, and expenses resulting from stockpiling are not reimbursable.  When purchasing OTC items there must be a reasonable expectation that such items can be used during the plan year. Buying more than three of the same item in any one transaction is considered stockpiling and will not be reimbursed.

What happens to my LPFSA if my employment is terminated?

Participation in your LPFSA is also terminated. This means that only expenses that were incurred prior to your termination date are eligible for reimbursement.

What happens if I don’t spend all of my LPFSA by the end of the plan year?

Any unused funds at the end of the plan year are forfeited — also called the “use it or lose it” rule — so be sure you’re only allocating dollars for predictable dental and vision expenses. Keep in mind, you may have a carryover or grace period at the end of the plan year. Check the summary plan document your employer provided.

What is a Limited Purpose Flexible Spending Account?

A Limited Purpose Flexible Spending Account, or LPFSA, from Omnify is an employer-sponsored benefit that allows you to pay for eligible dental and vision expenses on a pre-tax basis. If you expect to have dental and vision expenses that won’t be reimbursed by another plan, LPFSAs are a great way to save money while covering those costs.

What expenses can I use my LPFSA to cover?

Below is a quick reference list of expenses that can be reimbursed from an LPFSA. For more detailed information, please refer to IRS publications 969 and 502.

  • Bridges
  • Crowns
  • Dentures
  • Dental surgery
  • Orthodontia
  • Root canals
  • Contact lenses
  • Eye exams
  • Eyeglasses
  • Eye surgery
  • Prescription sunglasses
  • Vision correction procedures
Can I change to my DCFSA election amount mid-year?

Typically, you can’t change your contribution amount mid-year. However, if you experience a qualifying event — such as the birth of a new child — or if your child care provider has a change in cost, you may be eligible to adjust your contribution.

What happens if I don’t spend all of my DCFSA funds by the end of the plan year?

Any unused funds at the end of the plan year are forfeited — also called the “use it or lose it” rule — so be sure you’re estimating conservatively when you make your annual elections.

Are there rules about who can care for my dependents?

Yes. You can’t use funds to pay for care provided by a spouse, a person you list as a dependent for income tax purposes, or one of your children under the age of 19.

Do I have access to my entire DCFSA election amount at the beginning of the year?

No, you will only have access to funds that have already been deducted from your paycheck.

What are the annual DCFSA contribution limits?

The IRS limits annual contributions to $5,000 on income tax returns for single or married filing jointly and $2,500 for married filing separately.

What type of care is not eligible?

Care expenses that are not eligible to be paid with DCFSA funds include care for children over age 13, overnight camps, babysitting that is not work-related, school fees for kindergarten and higher grades, and long-term care services.

What type of care is eligible?

Eligible expenses must be for the purpose of allowing you to work or look for work. Services may be provided at a child or adult care center, nursery, preschool, after-school, summer day camp, or a nanny in your home.

 

Who qualifies as a dependent for a DCFSA?

You can use your DCFSA to pay for care for children under age 13 who you claim as dependents, as well as adults or other relatives who are incapable of caring for themselves (if you provide more than 50% of their support).

What is a Dependent Care Flexible Spending Account?

A dependent care flexible spending account, or DCFSA, is a flexible spending account that lets you set aside pre-tax dollars for dependent care expenses. DCFSA contributions deducted from your paycheck are tax-free and remain tax-free when spent on eligible dependent care expenses.

What is a qualified high deductible health plan (HDHP)?

An HDHP is a health insurance policy that offers higher deductibles and lower premiums than a traditional insurance plan. Like a traditional plan, you’re responsible for paying for your qualified medical expenses up to the deductible. After the annual deductible is met, you’re responsible only for a portion of your medical expenses through coinsurance or copayments. A qualified HDHP can be combined with an HSA to offer a tax-advantaged way to help pay for the medical expenses you may incur.

Year Annual deductible Out of-pocket expenses
2022 At least $1,400 for individual

coverage and $2,800 for

family coverage
Not exceeding $7,050

for individual coverage

and $14,100 for family

coverage
2023 At least $1,500 for individual

coverage and $3,000 for

family coverage
Not exceeding $7,500

for individual coverage

and $15,000 for family

coverage

 

What is a checking account?

A checking account is a basic bank account that allows you to deposit and withdraw money in a variety of ways at your convenience.

What is the routing number for my Omnify HSA?

The Omnify HSA Routing Number is 104914160.

What’s the difference between a debit card and a credit card?

A debit card allows you access to the money in your checking account. A credit card gives you access to an approved line of credit, and you repay the balance later.

What if I’m no longer covered by an HDHP?

Your HSA is portable, so funds are never lost due to changes in your employment or health insurance. If at some point you’re no longer covered by an HDHP, you’ll still have access to your funds to pay for qualified medical expenses. However, you’ll no longer be eligible to make contributions.

How do I access my HSA funds to pay for qualified medical expenses?
  • Use your benefits card
  • Pay bills through online BillPay
  • Reimburse yourself for out-of-pocket healthcare purchases
Do I need to submit receipts for my HSA expenses?

No, you don’t need to submit any receipts to us. However, be sure to save receipts on any qualified medical expenses paid out of your HSA for tax purposes.

Can an HSA be used to pay prior-year expenses?

Yes, as long as the eligible medical expenses were incurred after your HSA was established and your HDHP coverage was in effect.

What tax forms will I receive from my Omnify HSA?

You may receive both 1099-SA and 5498-SA tax forms. 

Omnify Tax Guide 

IRS Form 1099-SA: This form reports any distributions from your health savings account (HSA) from the prior year. If you had distributions from your account, Omnify will issue this tax form by the end of January. It will be available online via the Omnify portal and mailed, if elected. Important: If you did not have any distributions in the previous tax year, you will not receive this form.

IRS Form 5498-SA: This form reports any regular and rollover contributions made to your HSA in the prior year through the tax deadline of the current year (2022 tax filing deadline is April 18, 2023). Form 5498‑SA also reports the fair market value for your health savings account as of December 31. Omnify will issue this tax form by the end of May. It will be available online via the Omnify portal and mailed, if elected. Important: Form 5498-SA is informational only; you do not need to file it with your tax return.

What are the penalties for taking a non-qualified withdrawal from my HSA?

Nonqualified distributions will be subject to ordinary income tax, and in some cases, a 20% penalty.  The only time tax is ever owed on principal or interest from your HSA is if the money is distributed for non-qualified expenses prior to your reaching age 65, becoming disabled or dying. Even if you use the funds for non-qualified expenses after you are 65 or disabled, you will only be subject to ordinary income tax on the money you withdraw without the 20% penalty.

How can employers limit risk of loss associated with early terminations?

Employers assume a level of risk similar to that the employee takes under the use-it-or-lose-it rule. Potential forfeitures offset the risk of early termination losses for many employers. Flexible plan design options allow you to limit your risk.

Can an employer charge an employee for the balance of a Health Care FSA if the employee leaves employment mid-year?

No. The Uniform Coverage Rule does not allow employers to charge an employee for the balance of an FSA if he or she terminates mid-year. The rule indicates that the maximum amount of reimbursement from a Health Care FSA must be available at all times during the coverage period. The uniform coverage rules prohibit an employer from designing a plan that ties the maximum amount of reimbursement at any time to the amount the employee has contributed. Similarly, the employee contribution payment schedule for the required amount for coverage under a Health Care FSA may not be based on the rate or amount of covered claims incurred during the coverage period. Employee salary reduction payments must not be accelerated based on the employee’s incurred claims and reimbursements.

What options does an employer have with unused FSA funds?

Employers can either use leftover funds to apply to administrative costs incurred during the plan year or adopt a Carryover option, Grace Period Extension, or Run-out Period in the Plan document.

Is a domestic partner covered under an FSA?

Medical expenses of a domestic partner who is a tax dependent of the employee are eligible for tax-free reimbursement from the employee’s health FSA. Medical expenses for a domestic partner who is not the employee’s tax dependent are not eligible for tax-free reimbursement from the employee’s health FSA, even if the employer offers domestic partner health insurance benefits.

Do non-discrimination rules apply for FSAs?

Yes. Based on requirements set by the Internal Revenue Service (IRS) Section 125 Cafeteria, flexible spending accounts cannot discriminate in favor of highly compensated or key employees. To ensure that employers are in compliance with these rules, nondiscrimination testing is required annually.

Can owners or partners participate in an FSA?

No. According to IRS guidelines, anyone with two percent or more ownership in a schedule S corporation, LLC, LLP, PC, sole proprietorship, or partnership may not participate. C-corporation owners and their families are eligible to participate in FSA plans because they are considered to be W-2 common law employees.

What regulations should I be aware of?

Healthcare FSAs are governed by Internal Revenue Code Section 125 when offered through a cafeteria plan. If the healthcare FSA isn’t offered through a cafeteria plan it’s subject to Internal Revenue Code Section 105. Usually they’re subject to ERISA, COBRA and HIPAA laws.

Can an FSA be offered with any health plan?

Yes. An FSA plan can be offered alongside any medical or dental plan. However, according to IRS regulations, if employees contribute to an HSA, they can only enroll in a limited-purpose FSA.

Who may contribute to an FSA?

Employees contribute to their own FSA through pretax salary deduction. You can also contribute money to your employees’ FSAs.

Who can offer an FSA plan?

Most employers can offer an FSA, with a few exceptions. You may want to check with your legal or tax advisor regarding your specific situation.

What are the different types of FSAs available?

With a healthcare FSA, your employees can pay for eligible healthcare expenses on a pre-tax basis, which reduces the amount paid for federal income tax, FICA tax and, as applicable, their state income taxes. Healthcare FSAs cover an extensive list of eligible, reimbursable expenses, as defined by IRS Code Section 213(d).

Dependent Care FSA Dependent care FSAs (DCAs) gives your employees the ability to pay for work related dependent care expenses with pretax dollars, which allows them to save on federal income tax, FICA tax and, as applicable, their state income taxes. DCAs may provide your employees more tax advantages than the federal income tax credit.

Limited-Purpose FSA If you offer an HSA-compatible high-deductible health plan paired with a health savings account (HSA), you may offer only a limited purpose FSA to those employees that have an HSA. The limited-purpose FSA is designed to complement the HSA and may be established to pay for eligible vision and dental expenses. Medical expenses are not permitted, because the tax-favored HSA is used to fund those costs.

What is a Flexible Spending Account (FSA)?

A flexible spending account (FSA) is a benefit you sponsor for your employees. A flexible spending account lets your employees set aside pre-tax dollars to pay for eligible expenses like healthcare and/or dependent care, depending on plan type.

How are HSA contributions treated for owners, shareholders, or partners?

Owners and officers with greater than two-percent share of a Subchapter S corporation, or partners in a partnership or LLC, cannot make pre-tax contributions to their HSAs by salary reduction. Any contributions made to their HSAs by the company are taxable as income. However, they can make their own personal contributions to their HSAs and claim the contributed amount as a deduction on their personal income taxes.

As an employer, am I responsible for my employees’ HSA?

No. You do not own your employees’ HSAs, nor are you responsible for how the funds are managed by the employee. The employee fully owns the contributions to the account as soon as they are deposited, just as with a personal checking or savings account to which you would deposit their compensation.

How often can an employee adjust their HSA contribution when contributing through a cafeteria plan?

Employees contributing to an HSA through a cafeteria plan may adjust their contributions at any time, as long as the change only affects future contributions.

Is the employer responsible for reviewing medical expenses?

No, the employer is not responsible for substantiating the employee’s HSA expenses. The individual account holder is responsible for determining that their account funds are being properly used and would be required to provide supporting evidence on the use of their funds if requested under IRS audit.

Can you combine an HSA with an FSA?

Yes. But only a limited-purpose FSA so as not to duplicate the coverage provided by the HSA. The limited-purpose FSA is designed to complement the HSA and may be established to pay for eligible vision and dental expenses. The FSA is not permitted to cover medical expenses because the tax-favored HSA is used to fund those costs.

Can employers make pre-tax contributions to their employees’ HSAs?

Yes. Employers may make pre-tax contributions to their employee’s HSAs with or without a section 125 plan. If an employer is making contributions without a Section 125 plan, the employer is required to make comparable HSA contributions for all eligible employees with the same category of coverage. Employers often utilize a Section 125 plan to avoid the comparability rules on their HSA contributions. Employer HSA contributions through a Section 125 plan are not subject to the comparability rules, but rather to Section 125 nondiscrimination rules regarding eligibility, contributions and benefits tests, and key employee concentration tests. Nondiscrimination rules restrict employers from making contributions excessively in favor of highly compensated employees. Employers typically use a section 125 plan to offer matching contributions to their employees and to save payroll taxes (7.65%) on all employee contributions.

Are an employer’s contributions to an HSA treated as a deductible health care expenses?

The tax treatment of employer HSA contributions depends on how the business is incorporated. For sole proprietors, partnerships, and S-corporations, contributions to a partner’s HSA will be treated as a distribution to the partner and included in the partner’s income and may be deductible by the partner but not by the business (see IRS Notice 2005-8 for treatment of HSA contributions in exchange for guaranteed payments of services rendered for partners and two percent shareholder employees of S-corporations). For larger corporations, employer contributions are treated as employer-provided coverage for medical expenses under an accident or health plan.

May an employer fully fund the employee’s HSA at the beginning of the year?

Yes. An employer may fully fund the employee’s HSA at the beginning of the year, however HSAs belong to the individual and not the employer and the employer has no further control over the accounts after they have been funded. As a result, many employers elect to fund employee’s HSAs periodically throughout the year.

Does an employer have to make contributions to an employee’s HSA?

No. Employers are under no obligation to make any contributions to their employees’ HSAs. Many employers find that contributing to employees’ HSA accounts may help improve adoption of HDHPs and HSAs, especially if they are transitioning from a more traditional type of health coverage.

Do employees get a tax benefit from an HSA?

Employee contributions to an HSA can be made by payroll deductions or personal deposits. When an employee makes contributions through a payroll deduction and is ran through a Section 125 plan (also called a salary reduction or cafeteria plan) these dollar are pre-tax, including social security tax. If employees make personal deposits into their HSA it is on a post tax basis. The amount can be deducted from their taxable income but they will not recover the social security tax.

Is a high-deductible plan really less expensive for the business?

Yes. High-deductible health plan premiums are much lower than the typical HMO and PPO premiums. Many businesses are finding these health plans affordable for their companies and their employees.

What is a high-deductible health plan (HDHP?)

An HDHP is a health insurance plan that offers higher deductibles and lower premiums than a traditional health insurance plan. With an HDHP, the annual deductible must be met before plan benefits are paid for services. In order for an HDHP to be paired with a Health Savings Account, it must meet the following requirements.

IRS Guidelines for a qualified HDHP:

Year Annual Deductible Out-of-Pocket Expenses
2019 At least $1,350 for individual coverage and $2,700 for family coverage Not exceeding $6,750 for individual coverage and $13,500 for family coverage
2020 At least $1,400 for individual coverage and $2,800 for family coverage Not exceeding $6,900 for individual coverage and $13,800 for family coverage
Who is eligible to open an HSA?

If an employee meets all the criteria listed below, they are eligible to open and contribute to an HSA:

  • Are covered by a qualified high-deductible health plan (QHDHP) on the first day of a given month;
  • Are not covered by another health care plan, such as a health plan sponsored by your spouse’s employer;
  • Are not enrolled in Medicare, Medicaid or TriCare;
  • Have not received VA benefits at any time during the preceding three months. However, if you are a veteran with a service-connected disability, this exclusion does not apply;
  • Are not claimed as a dependent on another individual's tax return;

*Other exceptions & restrictions may apply. Please consult a tax or legal professional to discuss your personal circumstances.

What is a Health Savings Account (HSA)?

A Health Savings Account (HSA) is a tax-advantaged benefit account that allows you to save and pay for qualified medical expenses.

Unused HSA dollars roll over from year to year, making HSAs a convenient and easy way to save and invest for future medical expenses. Employee’s own their HSA at all times and can take it with them when they change medical plans, change jobs or retire.

Is this really less expensive for the business?

Yes. High-deductible health plan premiums are much lower than the typical HMO and PPO premiums. Many businesses are finding these health plans affordable for their companies and their employees.

Do employees get a tax benefit from an HSA?

Employee contributions to an HSA can be made by payroll deductions or personal deposits. When an employee makes contributions through a payroll deduction and is ran through a Section 125 plan (also called a salary reduction or cafeteria plan) these dollar are pre-tax, including social security tax. If employees make personal deposits into their HSA it is on a post tax basis. The amount can be deducted from their taxable income but they will not recover the social security tax.

Does an employer have to make contributions to an employee’s HSA?

No. Employers are under no obligation to make any contributions to their employees’ HSAs. Many employers find that contributing to employees’ HSA accounts may help improve adoption of HDHPs and HSAs, especially if they are transitioning from a more traditional type of health coverage.

May an employer fully fund the employee’s HSA at the beginning of the year?

Yes. An employer may fully fund the employee’s HSA at the beginning of the year, however HSAs belong to the individual and not the employer and the employer has no further control over the accounts after they have been funded. As a result, many employers elect to fund employee’s HSAs periodically throughout the year.

Are an employer’s contributions to an HSA treated as a deductible health care expenses?

The tax treatment of employer HSA contributions depends on how the business is incorporated. For sole proprietors, partnerships, and S-corporations, contributions to a partner’s HSA will be treated as a distribution to the partner and included in the partner’s income and may be deductible by the partner but not by the business (see IRS Notice 2005-8 for treatment of HSA contributions in exchange for guaranteed payments of services rendered for partners and two percent shareholder employees of S-corporations). For larger corporations, employer contributions are treated as employer-provided coverage for medical expenses under an accident or health plan.

What do I need to open a checking account, if I’m an international student?

Federal regulations require proper identification to open a checking account, including: your legal name, permanent address, date of birth, Social Security number or tax identification number (or a completed W-8BEN form in lieu of a tax ID number), and government-issued identification such as your passport, U.S. driver’s license, or state ID. If you do not have a Social Security or tax ID number, then we’ll help you complete a W-8BEN form. The following tips will help you complete the form quickly and easily:

  • Part I, #3: List your address in your home country
  • Part I, #4: List your address in Lincoln
  • Part II, #10: Explain that you are a UNL student.
How can I access the money in my checking account?

UBT offers a free Visa debit card to give you access to the money in your checking account. Your debit card can be used to make purchases at local merchants and online. It can also be used to withdraw cash from ATMs.

All UNL Campus ATMs are UBT ATMs, so you will not be charged a fee to use them.

To use an ATM, you’ll need to select a PIN for your card. The PIN is a four-digit number that you choose, which must be entered by you each time you use your card at an ATM. Your debit card can also be used when you travel throughout the United States and internationally. Chat with your banker before you use your card while traveling to get all the necessary information.

Can I use my debit card internationally?

Yes, international transactions will have a 1% fee assessed. When traveling, notify us ahead of time so that your card is not restricted for suspected fraud. 

How do I set up online banking?

Visit ubt.com or download the UBTgo mobile app. Choose the registration option and fill out all of the information asked for. 

For UNL international students, faculty, and staff:

If you do not have a social security number, use the first four digits of your UNL Student ID number unless otherwise instructed. If you haven't gotten a U.S. phone number yet, fill in the phone number field with zeros. 

What is the reason for a savings account?

Savings accounts are best for money that you intend to set aside. You can deposit into your savings account as many times as you like, but there are limits on how often you can withdraw in a month. Typically, savings accounts earn some interest. 

Where can I find my account number and routing number?

Union Bank's routing number is 104910795.

You can find your account number in a few places:

  1. In UBTgo accessed through desktop or the mobile browser on the Account Details section of the Account Activity Screen
  2. On your checks
  3. On a monthly statement either mailed to your or accessed through UBTgo

 

What do I need to open a Simply Free UNL Account?

Domestic students need a government issued ID and their N Card.

International students will need a passport and their N Card.

I need a voided check for my direct deposit, where can I get one?

A branch can print a direct deposit form for you. You can also download and print our Direct Deposit Form.

Do you offer student loans?

Our partner offers student loans through www.u-fi.com

How can a patient account financing program improve our cash flow?

There are several components that will save your staff time and effort:

  • Immediate account resolution via ACH
  • Decrease A/R days and bad debt
  • Eliminate additional expense of collecting accounts in-house
What patient account financing reports are available to us?

On a monthly basis you will receive:

  • Outstanding volume summary report 
  • Account-level information on new loans and repurchases sent daily
  • Analysis on the YTD repurchases and delinquent accounts
What are the advantages to my patients?

A patient account financing program helps your patients in the following ways: 

  • Manageable monthly payments
  • Patients able to add to their existing loan
  • Every patient is treated with a high level of respect and integrity
What should I do to view all my accounts on the BBO home page?

The Favorite Account section on the home page defaults to display your favorite accounts. It’s easy to modify this. Simply click the ‘Edit’ button and select all accounts you would like displayed in the Favorite Accounts pane.

I am locked out of Business Banking Online, what should I do?

Contact our Customer Support Team directly. Once you have successfully verified your identity,  the team can help you get your account unlocked and provide password reset assistance if needed. 

I received my token for Business Banking Online, how do I enable it?
  • Login to BBO using existing username and password 
  • Select the Enable Token option within Account Services 
  • Complete the online token enablement form and submit 

Going forward, you will utilize your token in conjunction of your original password.

 

Can I complete an internal loan payment through Business Banking Online?

Yes. Based on your requested access, you may make a payment to your UBT loan from any of your UBT funded accounts via the transfer options through Business Banking Online.

When do I need a Signature Guarantee?

If you hold securities in physical certificate form and want to transfer or sell them, you will most likely need a Signature Guarantee before a transfer agent will accept the transaction. Securities transactions include Stocks, Bonds, Mutual Funds and legal documents in connection with the sale or transfer of ownership of these assets. Any other transaction that does not include a security related event can be Signature Validated.

Can I obtain a Signature Guarantee even if I am redeeming an asset that is not a Security?

No. If a company requests that you obtain a Signature Guarantee for an asset not involved in a securities-related transaction, we will be unable to fulfill the request. You may have the company requesting the Signature Guarantee contact us so we can explain the specific requirements of this type of documentation to them directly, and help determine the correct type of documentation for that particular asset. However, we do offer the SVP stamp for non-security related events.

What is the Signature Validation Program (SVP) stamp?

The SVP began as a answer to many improper requests from commercial entities that wanted the effectiveness of the MSG but were for non-securities related events. The SVP stamp bridges the gap between the MSG and a Notary Stamp.

What is a Non-Securities Event?

A Non-Securities Event is any transaction/event that does not pertain to a sale, assignment, transfer or redemption of a security. The SVP stamp can be used for Non-Securities events.

Is there a fee to get a Signature Guarantee/Validation?

Yes, a fee will be charged for providing the Medallion Signature Guarantee and Signature Validation Program services (currently $50.00).

Who can provide a Signature Guarantee or Signature Validation?



You can obtain a Signature Guarantee or Validation from Union Bank & Trust or another financial institution – a commercial bank, savings bank, credit union, or broker dealer – that participates in one of the Medallion Signature Guarantee programs. Authorized Union Bank & Trust employees who provide the Signature Guarantee service are required to complete a

certification program.

May I send a signed document through the mail to obtain a Signature Guarantee or Validation?

No. We must warrant that the signature is genuine at the time of signing. Therefore, we request you sign the document in the presence of an authorized Union Bank & Trust employee.

I own the security jointly with someone who lives in another state. How can we guarantee both signatures?

You may sign a Specific Power of Attorney for multiple security owners. We will affix the Medallion Signature Guarantee on this document for you to then forward to your co-owner living in another state.

Why do you ask for additional documents when all I need is my signature guaranteed?

In addition to guaranteeing your signature, we are also validating:

  • You are the appropriate person to endorse the document.
  • You have the legal capacity to sign the document.
  • Therefore, we need documentation showing the owner(s) of the security. If you are acting on behalf of someone, we must have documentation showing your legal authority. 
Why do you need to know the value of the transaction for the Medallion Signature Guarantee?

Our surety bond limits the value of the transaction we are permitted to guarantee. If we guarantee an amount over our limit, you would not be adequately protected.

Why are there so many requirements for obtaining a Signature Guarantee or Validation?

Issuers of securities and Transfer Agents rely upon the Signature Guarantee/Validation process for the transfer of securities. The Transfer Agent is liable for improper securities registration, but cannot witness you signing your documents or review the documentation showing your legal authority and capacity to sign the documents. The Signature Guarantee/Validation provides this service as well as protecting the individual signing the securities from fraudulent action.

At what locations can I get a Medallion Signature Guarantee?

Signature Guarantee services are available by appointment at several Union Bank & Trust locations. For the nearest location of an authorized employee, please contact our Customer Support Team at 402.323.1777 or 800.297.2837.

I received a text message about a suspicious transaction, is this legitimate?

Yes, UBT will send you suspicous activity texts regarding your debit card from short code 70756. To confirm the activity, simply reply "Yes" and continue using your card.  Reply "No" is that activity was not you. Our automated system will call you to start the stolen card reporting process and restrict access to the card.

When is the next Shred Day event and is it open to the community?

Shred Day is held the Saturday following the end of tax season each year (April 15th marks the end of  tax season) and is open to the public. 

How do I nominate someone for a Magic Moment?

Complete the online form found on our website.

 

How much does UBT donate back into the communities they serve?

Each year UBT gives back 2% of its net profit to the communities they serve.         

 

Do you have an employee volunteer program?

Yes, UBT has a Community Involvement Program for employees that is made up of volunteer opportunities, fundraisers and collecting items to be donated. We also encourage employees to serve on non-profit boards and committees throughout the community.        

How do I submit a donation or sponsorship request?

Submit this online form to be reviewed at a monthly meeting.  

 

What is UBT's Wire SWIFT Code for receiving an international wire?

SWIFT Code: UNTUUS42

To assist our customers living abroad or with family members who live outside of the United States, we have an International Wire SWIFT Code. Use the information below to send a wire to a Union Bank & Trust account:

  1. Receiving Bank: Union Bank & Trust Co.
  2. SWIFT Code: UNTUUS42
  3. Beneficiary: Union Bank & Trust Co. Account Name
  4. Address: Union Bank & Trust Co. Account Address
  5. Account Number: Union Bank & Trust Co. Account Number
Why should I set my paycheck up for direct deposit?

Direct deposit of payroll provides you same-day access to your funds the day your employer issues your check. Eliminate mail delays and the added trip to the bank to make your deposit. With direct deposit, you'll simply receive your paycheck in your personal checking account on your payday. That's it!

To be eligible to receive Direct Deposit into your personal checking account, your employer must be enrolled in the service on their business checking account. If you are currently receiving a check, ask your employer if direct deposit is available. A branch can print a direct deposit form for you. You can also download and print our Direct Deposit Form.

How much of my loan will be forgiven?

You will owe money when your loan is due if you use the loan amount for anything other than payroll costs, mortgage interest, rent, and utilities payments over the 8 weeks after getting the loan. Due to likely high subscription, it is anticipated that not more than 25% of the forgiven amount may be for non-payroll costs.  Please reference our guide to forgiveness

You will also owe money if you do not maintain your staff and payroll.

  • Number of Staff: Your loan forgiveness will be reduced if you decrease your full-time employee headcount.
  • Level of Payroll: Your loan forgiveness will also be reduced if you decrease salaries and wages by more than 25% for any employee that made less than $100,000 annualized in 2019.
  • Re-Hiring: You have until June 30, 2020 to restore your full-time employment and salary levels for any changes made between February 15, 2020 and April 26, 2020.
How can I request loan forgiveness?

You can submit a request to the lender that is servicing the loan including a completed Loan Forgiveness Application. The request will include documents that verify the number of full-time equivalent employees and pay rates, as well as the payments on eligible mortgage, lease, and utility  obligations. You must certify that the documents are true and that you used the forgiveness amount to keep employees and make eligible mortgage interest, rent, and utility payments. The lender must make a decision on the forgiveness within 60 days. 

What are the terms of the loan?

These loans have a fixed rate of 1.00% for 2 years. All payments are deferred for 6 months; however, interest will continue to accrue over this period. There are no prepayment penalties or fees for paying your loan early.

Do I need to personally guarantee this loan?

No. There is no personal guarantee requirement. ***However, if the proceeds are used for fraudulent purposes, the U.S. government will pursue criminal charges against you.***

Where can I find my full account number in UBTgo?

The full account number is now available in both Desktop and Mobile in the account details section. 

  • Desktop – Select Account > Account Details is on the right side of the page > Select Show Full Account to display full account number
  • Mobile – Select Account > Select Account Details icon > full account number is displayed
What is the difference between a current balance and an available balance?

Current Balance is your most up-to-date balance, which includes pending activity, while your Available Balance reflects collected funds and identifies available funds for purchases and payments. The Available Balance may reflect differently from your Current Balance if you have pending or recent deposit activity.

How do I use debit card controls?

You can freeze your card from the associated account screen. 

You can manage real-time alerts and set limits from within the More menu on the new release of the UBTgo mobile app.

How do I order checks?

You can easily order checks by logging in to UBTgo on Desktop. On the account summary screen, click the "Order Checks" link next to the corresponding checking account to be take to our preferred check supplier. 

Can I see my balance without logging in to the mobile app?

Yes, to enroll you will need to login to the mobile app. Tap the More menu and choose Quick Balance. Slide the toggle on. Once enabled, you will be able to toggle on the accounts for which you would like to see balances. After you've made your selections, tap Save. The next time you launch the app, tap Quick Balance in the bottom right of the login screen to see your account balances. 

How can I see pending credit card transactions in the UBTgo mobile app?

Pending transactions can be viewed within the app by tapping Pay Now button within the credit card account screen. This will sign you in to the credit card portal where you can access all of your UBT credit card information, transactions, and make payments.

How do I make a loan payment from the mobile app?

If you have a UBT deposit account, you can easily make payments to your UBT loan using the Move Money feature within the mobile app. Log in, select Move Money from the menu, and setup a transfer from the deposit account to your loan. 

If you do not have a UBT deposit account, please make your payment on our website here.

How do I change the order of my accounts in the mobile app?

Within the UBTgo mobile app, accounts are organized by type of account (checking, savings, loans) and then alphabetically by nickname within that account type.  You can manipulate the order of accounts within the account type by changing your accounts' nicknames (nicknames are available for loans, HELOCs, checking and savings). To change an account's nickname, click on the account. On the account screen, slide the account action options all the way to the right to tap Details. Within the Details drawer, select the Change button next to the account nickname. Type the new name and tap save. 

How do I view pending mobile deposits within the app?

You can view your mobile deposit history by visiting the Deposit section of the app and tapping the history icon in the top right corner.

How do I log out of the mobile app?

You can force log out of the UBTgo mobile app by tapping the icon on the top right of the Accounts listing screen or by visiting the More menu and tapping the Sign Out option in the Security section.  

What if I get an error message when I try to enroll in Zelle® with an email address or U.S. mobile number?

Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call the Customer Support Team at 833.323.1454 and ask them to move your email address or U.S. mobile phone number to UBT so you can use it for Zelle®.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your UBT bank account so you can start sending and receiving money with Zelle® through the UBTgo mobile banking app and online banking. 

I'm unsure about using Zelle® to pay someone I don't know. What should I do?

If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither UBT nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Is my information secure?

Keeping your money and information safe is a top priority. When you use Zelle within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.

Will the person I send money to be notified?

Yes! They will receive a notification via email or text message.

How long does it take to receive money with Zelle®?

Money sent with Zelle® is typically available to an enrolled recipient within minutes1.

If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient's account, typically within minutes1.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please contact Customer Support.

1) Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

Can I cancel a payment?

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment."

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please contact Customer Support.

Scheduled and recurring payments are not sent with Zelle. You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

Can I use Zelle® internationally?

In order to use Zelle®, the sender and recipient's bank accounts must be based in the U.S.

How does Zelle® work?

When you enroll with Zelle® through your online banking Bill Pay account, or mobile banking app, your name, the name of your financial institution, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with your financial institution).

When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its "directory" and notifies your financial institution of the incoming payment. Your financial institution then directs the payment into your bank account, all while keeping your sensitive account details private.

What if I want to send money to someone whose bank doesn't offer Zelle®?

You can find a full list of participating banks and credit unions live with Zelle® at https://www.zellepay.com/.

If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

How do I get started with Zelle®?

It's easy — Zelle® is already available within UBTgo mobile banking app and online banking within Bill Pay! Sign-in on the desktop and follow a few simple steps to enroll with Zelle® today.

What kind of payments can I make with Zelle®?

Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor2.

Since money is sent directly from your bank account to another person's bank account within minutes1, Zelle® should only be used to send money to friends, family and others you trust.

Neither UBT nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

1) Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle® .

2) Must have a bank account in the U.S. to use Zelle® .

Someone sent me money with Zelle®; how do I receive it?

If you have already enrolled with Zelle® , you do not need to take any further action. The money will move directly into your bank account, typically within minutes1.

If you have not yet enrolled with Zelle® , follow these steps:

  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select your financial institution.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle®  using that email address or U.S. mobile number to ensure you receive your money.

1) Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle® .

How do I use Zelle® ?

You can send, request, or receive money with Zelle® .

  1. To get started, log into online banking or your mobile app, navigate to Bill Pay and select "Send Money with Zelle®". Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, and you're ready to start sending and receiving with Zelle® .
  2. To send money using Zelle® , simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes1.
  3. To request money using Zelle® , choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request"3.
  4. To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

1) Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle® .

2) Must have a bank account in the U.S. to use Zelle® .

3) In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already

enrolled with Zelle® .

 

Who can I send money to with Zelle®?

You can send money to friends, family and others you trust2.

Since money is sent directly from your bank account to another person's bank account within minutes1, it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

1) Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle® .

2) Must have a bank account in the U.S. to use Zelle® .

What is Zelle®?

Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank2.

1) Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle® .

2) Must have a bank account in the U.S. to use Zelle® .

Is tax reporting required for my Omnify HSA?

Yes, IRS Form 8889 is used to report HSA contributions and distributions. You must complete this form each year with your tax return. Please consult a tax professional regarding tax rules.

Are over-the-counter medications eligible for reimbursement from my HSA?

Yes, over-the-counter (OTC) medications are an eligible expense. An OTC medication is a product with an active drug ingredient. A few of the most common items are pain relief medication, cold and flu products, allergy products, and heartburn medication. You can find a comprehensive list on the HSA Store website.

Who is eligible under an FSA?

Most FSAs cover eligible expenses for you and all of your dependents, even if they’re not covered under your primary health plan. For more specific coverage details, please refer to your employer’s Section 125 document.

How do I determine the date my FSA expenses were incurred?

Expenses are incurred at the time the medical, dental, or vision care was provided, not when you are invoiced or pay the bill.

How soon can I start spending my FSA funds?

With a healthcare FSA, your entire annual election amount is available on the first day of the plan year even though you haven’t yet contributed that amount.

What is the deadline for submitting claims?

You can submit claims for reimbursement at any time during the same plan year that you incur the expense. You may also have a run-out period at the end of the plan year. Check the summary plan document your employer provided.

Are over-the-counter medications eligible for reimbursement from a FSA?

Yes, over-the-counter medications are an eligible expense. An OTC medication is a product with an active drug ingredient. A few of the most common items are pain relief medication, cold and flu products, allergy products, and heartburn medication. You can find a comprehensive list on the FSA Store website.

How do I contribute money to my LPFSA?

Your annual election will be divided by the number of pay periods in your plan year. This amount will be deducted from your paycheck before taxes are assessed.

Who is eligible under an LPFSA?

Most LPFSAs cover eligible expenses for you and all of your dependents, even if they’re not covered under your primary health plan. For more specific coverage details, please refer to your employer’s Section 125 document.

How do I determine the date my LPFSA expenses were incurred?

Expenses are incurred at the time the dental or vision care was provided, not when you are invoiced or pay the bill.

How do I get the funds out of my LPFSA?

If you have a benefits debit card, simply swipe it at the register. Otherwise, just file a claim online, be sure to include the receipt documenting the patient, provider, date and type of service, and cost. Once approved, your reimbursement will be direct deposited into your bank account.

How soon can I start spending my LPFSA funds?

With an LPFSA, your entire annual election amount is available on the first day of the plan year even though you haven’t yet contributed that amount.

Can I change my election amount mid-year?

Elections can only be altered if you experience a change in status as defined by IRS regulations, such as a marriage, divorce, birth, or death in your immediate family.

How do I contribute money to my DCA?

Your annual election will be divided by the number of pay periods in your plan year. This amount will be deducted from your paycheck before taxes are assessed.

How do I use the funds in my DCA?

If you have a benefits debit card and your care provider accepts credit cards, you may pay directly from your account. Otherwise, simply pay out-of-pocket and then file a reimbursement claim online with your expense documentation. 

The IRS requires appropriate documentation for all Dependent Care FSA reimbursements. When submitting a claim for reimbursement from your Dependent Care FSA, you will need to send one of the following:

  • A completed Dependent Care Claim form that your provider signs. The form must include:
    • Date(s) of service- The paid date may or may not be the same as the date of care; the date of care is required.
    • Dependent’s name
    • Description of service(s)
    • Dollar amount
    • Provider’s name, address, and tax ID or Social Security number

                 *You don’t need to include additional documentation if your dependent care provider signs the DCA Claim form.

  • An itemized statement or invoice from your daycare provider that includes:
    • Date(s) of service- The paid date may or may not be the same as the date of care; the date of care is required.
    • Dependent’s name
    • Description of service(s)
    • Dollar amount
    • Provider’s name, address, and tax ID or Social Security number

                 *Handwritten information, copies of canceled checks or credit card receipts will not suffice. If your daycare invoice or statement does not include all of the required                    information, you must complete the Dependent Care Claim form and have your provider sign.

I’m pregnant. Can I start my DCA with the intent to use the funds for my baby’s child care?

It’s best to wait until you have the child to start funding a DCA.

What happens to my DCA if my employment is terminated?

Participation in your DCA is also terminated. This means that only expenses that were incurred prior to your termination date are eligible for reimbursement.

Where do I find Zelle® in the UBTgo mobile app?

If enrolling in Zelle® and Billpay for the first time through the mobile app, you'll need to visit the "More" section of the app. Scroll down to the lower section and select "Payments" and follow the prompts to start sending money with Zelle® . Watch a short video here.

Once enrolled in BillPay and/or Zelle® , you'll have a Zelle® icon available from the "Move Money" section of the app.

How do I know if I can tap to pay with my card?

Look for the Contactless Indicator on your card to know if you can use it to tap to pay for purchases.

Do I actually have to tap my contactless card on the contactless-enabled terminal?

No. However, the card should be close (within 1-2 inches) to the Contactless Symbol on the

contactless-enabled terminal.

How do I hold my contactless card to the contactless-enabled terminal?

The terminal reads the card best when it is flat over the Contactless Symbol, versus at an angle.

How long do I need to hold my contactless card to the contactless-enabled terminal?

You should hold your contactless card to the contactless-enabled terminal for 1 – 2 seconds.

Can I unknowingly make a purchase if I am in close proximity to a contactless-enabled terminal?

No. Contactless technology requires the merchant to first initiate the payment, and the contactless card must be held in close proximity (1 - 2 inches) to the terminal for a transaction to take place.

What is account aggregation?

Account aggregation is a service provided by some online financial and payment providers that allows their users to consolidate or link personal financial account information from their various online financial relationships. It’s important to note that account aggregation only allows these providers to download past transactions and display balances, not make transactions.

How does account aggregation work?

Account aggregators register at each financial institution using credentials provided by you, the client. From there, they use “screen scraping” or an application programming interface (API) to gather and display your transaction and balance information. An API provides better security than screen scraping.

Is account aggregation safe and secure?

When using account aggregation, it’s important to weigh the convenience and benefits with the inherent risks of sharing your personal credentials and having all your financial information stored in one location. It’s equally important to fully understand the privacy terms and conditions and data security methods of any third-party account aggregation service provider you utilize.

Please note, UBT doesn't support third-party applications utilizing account aggregation with which we do not have a direct relationship. UBT’s security policy also doesn't allow third-party account aggregators to log in on behalf of our customers without their intervention.

What account aggregator issues should I look out for?

UBT clients should contact their third-party account aggregator or service provider directly if they experience the any of the following issues:

  • Problems linking your UBT account(s) — fails after selecting account
  • Ability to display some but not all UBT accounts
  • Issues or questions concerning the exporting or downloading of transactions from your UBT account to third-party sites or dashboards
What are some fixes for common account aggregator problems?

Authentication issues: In some cases, your authenticator might fail on login or you may receive a message saying there is a problem with your bank.

  • Log in to your UBTgo account to verify you have the correct login credentials (username, password) and that multifactor authentication is correctly set up. It’s also good to ensure there are no updates to UBT’s Terms and Conditions that require acceptance. If none of these conditions exist, contact your third-party service provider for further support.
  • Important note: None of the current third-party account aggregators accept cookies. This means that each login from these aggregators is recognized as a new device triggering MFA every time.

Account issues: The third-party aggregator or service provider cannot find the right account.

  • Tip: Try manually linking your account. Some payment companies allow account connection via routing number and account number. If this doesn’t work, contact your third-party service provider for further support.
What is a HELOC?

A home equity line of credit (HELOC) is a revolving, open line of credit at your disposal, which functions much like a credit card — you’re able to use it as needed, at a variable rate, for a wide variety of needs and purposes.

What can I use a HELOC for?

Since a HELOC is a line of credit that allows you to use the funds as you need them, it works really well for situations where you will need reserves over a longer period of time, like home improvements or education. A HELOC may also be the perfect solution for a home emergency, dream vacation, and a car or second home purchase. The variable rate and flexible payments can be attractive in any of those situations.

When is my HELOC due?

Until you actually use your HELOC (called a draw), you only owe the annual fee. Once you take a draw, you will begin making monthly payments based on the payment date you select. Depending on what your credit score qualifies you for, your payments will either be interest-only OR interest plus 1% of principal.

How do I know how much to pay?

You can make interest-only or principal-plus-interest payments the entire term of the HELOC if there is an outstanding balance. (Note: If your credit score does not qualify you for interest-only payments, you’ll pay 1% of the principal plus interest.) It’s worth noting that additional principal payments, if you can make them, would reduce the amount of your monthly payments. This information (principal, interest, and payment details) is always readily available to you, and you can set up an automatic payment for your convenience.

I’m paying off the balance on my HELOC before it’s due. Now what?

You can choose to pay off any remaining balance owed against your HELOC at any time. If you pay off your HELOC balance early, you have the option of leaving it open for future borrowing.

How do I pay on my HELOC?

This part is really easy, especially if you have a UBT checking account. You can make a payment on your HELOC in any local branch, online within UBTgo, or on your phone using the UBTgo mobile app (message and data rates may apply).

Is a HELOC better than a credit card?

That totally depends on your circumstance, and it’s certainly not an either/or situation. But typically, your available balance on a HELOC is higher than a credit card, and because this line of credit is secured by your home, HELOC interest rates are generally lower than what credit cards offer. That’s why it works well for large projects, leaving your credit card free for the everyday stuff.

Is a HELOC tax-deductible?

Interest on a HELOC or a home equity loan is deductible if you use the funds for renovations to your home — the phrase is “buy, build, or substantially improve.” The caveat here is that the money must be spent on the property whose equity is the source of the loan. (We strongly encourage you to consult your tax professional for guidance that applies to your own unique circumstances.)

Can I pay a small business with Zelle®?

Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your mobile app using just their email address or U.S. mobile number.

Neither UBT nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Always ensure you’ve used the correct email address or U.S. mobile number when sending money.

Can I pay my loan with an external account?

Yes. You can set up your loan payments with an external account in the same way you would with a UBT account.

Can I stop a recurring payment that was set up online through UBTgo?

Yes. On the UBTgo mobile app, a recurring payment can be stopped in the Move Money section. After you select the transfer, there is a Cancel Recurring Transfer button. If you’re logged into UBTgo on your computer, a recurring payment can be stopped by going to Transfers, then Scheduled Transfers. Simply tap the delete icon (the trash can).

Can I pay my loan with an external account?

Yes. Once you’ve established and verified an external account, you can set up your loan payments from that external account in the same way you would with a UBT account. Get step-by-step instructions here. Please note: Not all loan types will qualify for this payment method; eligible loans currently include hospital or patient loans, dealer loans, personal and commercial agricultural loans, and Ready Loans.

What if I don’t want to pay online?

You are welcome to stop by any of our branches to pay in person.

Can I be reminded when I have an upcoming payment due?

Yes. Setting up an Alert is fast and easy. Learn how to set up an Alert in our handy “Enrolling in UBTgo and setting up loan payments” guide, found here.

Can I make my loan payment through the UBTgo mobile app?

If you are making a payment from your UBT checking or savings account, you can make a payment through the mobile app.

Can I schedule my payment for a future date?

Yes. Simply select Future as your scheduling option. You’ll be able to select which date you’d like your payment to come out on.

Once I submit my loan payment online through UBTgo online or mobile banking, when will my loan be paid?

If you’re paying from a UBT account prior to 9 p.m. CT on a business day, the payment will process on that same business day. If it’s after 9 p.m. CT on a business day or it’s a weekend or holiday, the payment will process on the next business day.

 

If you’re paying from a non-UBT account and submit your payment prior to 6 p.m. CT on a business day and you select the same day as the transfer date, the loan payment will credit on the next business day. If the payment is submitted after 6 p.m. CT on a business day or it’s a weekend or holiday, the earliest date available for you to select as the transfer date is the next business day. Your loan payment will then be credited within two business days.

What is UBT doing to protect against cyberattacks?

We want to assure you that UBT has a team devoted to cybersecurity whose job it is to monitor for potential threats and vulnerabilities. They have extensive technical controls in place to protect our networks and data — including your information.

Is my UBT account information secure?

Yes. We want to assure you that Union Bank’s cybersecurity team is continually assessing threat information and monitoring our systems to keep your information — and your money — safe and secure.

What can I do to protect my identity and account information?

Great question! At UBT, we’re doing all we can to keep your data safe, but you can do a lot on your own keep your account information secure. Here are ways to protect yourself against cybercrimes and fraud.

  • Make sure your password is strong with a combination of words, numbers, and symbols that is easy to remember but hard to guess. Using a unique username and password (not just a strong password) for your banking account is critical security and best practice.
  • Be leery of emails you weren’t expecting even if they appear to come from someone you know, and never open attachments or click on hyperlinks in these emails.
  • Remember that no UBT employee or any other bank or IT professional will ever call, text, or email you to ask for your password.
  • Don’t trust unsolicited phone calls or emails asking for payment or personal information.
  • Don’t share or provide a password over the phone or through a link you receive in an email.
  • Don’t click on links or attachments sent by people you do not know through social media messaging apps.
What do I do if I have questions about the Nebraska property escrow analysis I just received?

For specific questions related to your Nebraska property escrow analysis, please click here for our FAQ download. If you have any questions not covered in the FAQ, our contact information is in the download.

What kinds of investment accounts are available?

Along with taxable individual, joint, and custodial accounts, we also offer Traditional and Roth IRAs. Please note that IRAs have an annual account fee. 

If you have another account type in mind, contact us. Most account types are supported by our platform. Send us an email at investonline@ubt.com or call us at 877.851.8847 and we will be happy to help.

What are the steps to open an online investing account?
  1. Walk through the questions until you get to the page congratulating you on opening your account.
  2. You will receive an email asking you to verify your email address.
  3. Once you verify your email address, log in to your account at https://invest.ubtgo.com/#/login.
  4. You may receive an email asking for additional documentation for your identity before your account can be opened. No need to worry — we simply need a little more information to verify your identity. You’ll receive an email; follow the prompts to provide the requested information. In some cases, it’s as easy as uploading a picture of your driver’s license.
  5. If you were required to provide additional documentation, an investment professional will need to review and approve your documentation. Upon final approval, you will receive an email letting you know that you are now ready to log in. Log in to your account at https://invest.ubtgo.com/#/login.
When do I setup my login email and password?

Your login email will be the email address you provide us when opening an account. Once you complete the onboarding process, you will receive an email to set your password. If you do not see the email, please check your spam folder.

What is a trusted contact and how do I add one to my investment account?

A trusted contact is a person you appoint for us to contact if we need to address possible financial exploitation, to confirm the specifics of your current contact information, health status, or the identity of any legal guardian, executor, trustee or other holder of a power of attorney, or as otherwise permitted.

How do I deposit funds into my Online Investing account from my bank account?

You can deposit funds into your Online Investing account via ACH electronic transfer. There are no wire or transfer fees on our end, but you should check to see if your financial institution charges fees for your transaction. Note: We do not accept cash or checks.

How do I link my Online Investing account to my UBT checking or savings account?
How do I link my Online Investing account to my non-UBT checking or savings account?
How do I set up a deposit?
  •  Simply log in to your account and click My Profile, and Bank Accounts
  • Click Add ($) icon
  • Select One-Time Deposit or Recurring Deposit 
  • Select the Online Investing account you wish to deposit into
  • If one-time deposit, simply enter the amount you want to deposit
  • If recurring deposit, simply enter the amount you want to transfer and the frequency
    • Then set the starting and ending dates or you can click on the No End Date radio button
  • Please note: With IRAs, you will have to select the contribution year
  • Review the information and when ready, click Add Funds
  • You will receive an email confirmation once the money has been transferred 
What amount should I invest when I’m starting out?

First, don’t worry about minimum account balances, because we don’t have any. How much you choose to invest depends on your goal, budget, and what planning you have done so far to reach that goal.

How do I withdraw money from my account?
  • Simply log in to your account and click My Profile, and Bank Accounts
  • Click Withdraw ($) icon
  • Select the Online Investing account you wish to withdraw from
  • Enter the amount you wish to withdraw
  • You will receive a pin code via text after clicking Remove Funds to confirm your withdrawal.
  • UBT does not charge trading fees or assess penalties for requested withdrawals or account closures. (Please note: our platform provider charges a $60 account closing fee for IRA accounts)
  • Please note:  With IRAs, you will have to select distribution type, and enter Federal & State tax Withholding percentages (0-100%).
  • Please note:  Possible IRS penalty if money is taken out of IRA before age 59 ½. Certain exemptions to the penalty are available
What is Plaid?

Plaid lets you connect your financial accounts to apps and services to help them provide products and services to you. These apps can help you do things like manage your money and make progress toward your financial goals.

How long does it take for a deposit to post?

If you make a deposit into your investment account, the funds are usually available the following business day. Sometimes deposits take longer to process. If they aren't available the following business day, they will post within three to five business days. Funds are available to invest as soon as they're deposited.

Please note there is a six day hold on new deposits before they are cleared and can be withdrawn.

How long does it take my withdrawal to arrive?

Withdrawals from your investment account are processed by Automated Clearing House (ACH) and will typically post in three to five business days.

Can I cancel a pending transfer?

As long as the transfer is in a pending status, you can cancel it under Transactions. It will remain in pending status until the next business day. If it can be canceled, a cancel link will be available. If the transfer has already been processed, it can't be canceled.

Why does it take 4–5 days to receive my funds?

Securities trade on business day one if entered (before 9 a.m. CT) and settle two business days later. There is an additional day or two for the ACH transfer.

How do I view my deposit/withdrawal history?

You can view your transfer history under Transactions.

How do I close my account?
  • This is a two-step process
  • First log in to your account and click My Profile, and Bank Accounts.
  • Click Withdraw ($) icon
  • Select the Online Investing account you wish to withdraw from
  • Click the radio button to Withdraw Full Portfolio Value
  • You will receive a pin code via text after clicking Remove Funds to confirm your withdrawal
  • After the withdrawal has been processed into your bank account log back into your account and click My Profile and My Accounts
  • Click the Close Account link associated with the same account to officially close the account
  • Note: IRA accounts have a $60 account closing fee 
What is the online investing risk tolerance questionnaire?

The risk tolerance questionnaire is a series of questions that help us understand your comfort level with market risk as it relates to long-term return potential.

Can I change my risk tolerance later?

As of right now you can make changes to your asset allocation by reaching out to  investonline@ubt.com with your request. There is a future enhancement that will allow you to make asset allocation selections online.  

What if I don’t think my risk tolerance score is right?

As of right now you can make changes to your asset allocation by reaching out to investonline@ubt.com with your request. There is a future enhancement that will allow you to make asset allocation selections online.  

What if I want a specific allocation of stocks and bonds? Like 60% stock, 40% bonds?

As of right now you can make changes to your asset allocation by reaching out to investonline@ubt.com with your request. There is a future enhancement that will allow you to make asset allocation selections online.  

Why are there different amounts for my investment account balance and my cash available?

Your total account balance includes the sum of all your investments and cash. Your available cash for trading reflects the amount of cash that you can use to buy investments, while your available cash for withdrawal reflects how much is available to withdraw from your investment account. These values can be affected by pending transactions or recent trades.

What are your funds availability policies?

If you have sold securities, the soonest the proceeds of the sale will be available to invest or withdraw is two business days after the trade date (T+2). If you recently deposited funds, they'll be available to invest as soon as the deposit is processed. Funds deposited are subject to a six day hold before they can be withdrawn. If the funds are subject to multiple holds (such as a trade and deposit), the longer hold period will apply.

What are my holdings?

Your holdings are the assets in your investment account and your cash balance. You'll generally see your investments and cash listed separately, but you can view the total balance at any time from your Dashboard.

How do I track the performance of my investment account?

On the Dashboard, you'll see a chart that tracks the performance of your investment account (or all investment accounts if you have more than one) over periods of time that you can select.

When are my accounts rebalanced?

If needed, your accounts are rebalanced on the first business day of each month. For example: If the market value of a certain security increases significantly and grows above the upper limit, your account will automatically sell the amount above the upper limit and reallocate those funds to other securities to ensure your account is in line with your allocation.  Your account will also rebalance as money moves in and out of the account.

What is the general investment theory used in determining the allocation of my account?

The investment professionals at Union Bank & Trust build portfolios using Modern Portfolio Theory (MPT). MPT was pioneered in 1952, earning its creator a Nobel prize. MPT is a theory on how risk-averse investors can construct portfolios to maximize expected return based on a given level of market risk. The theory emphasizes that risk is an inherent part of a higher return. Diversification of assets plays a major part, and our portfolios have broad style and geographic diversification. The amount of time to your goal plays a significant role in determining the mix of stocks and bonds you have in your account. In general, the longer the time to your goal, the higher allocation to stocks, or risk assets.

What are the credentials of the people building my portfolio?

Portfolios used in Online Investing are built by the investment professionals of Union Investment Management Group (UIMG), the investment division of Union Bank & Trust. UIMG’s investment professionals include numerous officers who have attained the Chartered Financial Analyst® designation (CFA®), the highest distinction in the investment management profession, showing a commitment to independent critical thinking, rigorous analysis, and a commitment to the highest standard of ethics and professional conduct. 

Note: Chartered Financial Analyst® and CFA® are registered trademarks owned by CFA Institute.

What is passive investing, and why is it important?

Passive investing uses index-based investment vehicles to gain asset-class exposure. In active investing, a portfolio manager or managers try to outperform a benchmark index. Passive investing tends to be much less expensive than active investing, as there aren’t portfolio managers and a team of analysts to support. Over time, passive investing has tended to outperform active investing about two-thirds of the time. Most of the reason for the outperformance can be explained by the lower fees, although behavioral finance emotional errors may explain some as well. We believe using passive investment vehicles passes more of the return on to the investor, rather than going to the investment manager. We are strong believers that passive investing is an appropriate and valid approach to goals-based investing.

What is an ETF?

An exchange-traded fund (ETF) is a basket of securities that are traded on a stock exchange. They offer diversification benefits of mutual funds while trading intraday like stocks.

What is a dividend?

Dividends are distributions of a portion of company earnings to shareholders.

What are capital gains?
  • Capital gains occur when a security’s current value rises above the amount it was purchased for. They are not realized until that asset is sold.
  • The capital gain may be short-term (one year or less) or long-term (more than a year) and must be reported on income taxes.
  • ETFs can sometimes pass through accumulated realized capital gains to shareholders. You must report these on your income taxes if you receive a capital gain distribution.
What is a short-term capital gain?

A short-term capital gain is the result of selling off a security owned for less than one year. Short-term capital gains are taxed at a higher rate than long-term capital gains. Short-term capital gains are taxed at your ordinary income tax rate, while long-term capital gains are taxed at 0%, 15%, or 20% depending on your taxable income.

What is a wash sale?

A wash sale is the sale of a security at a loss and the repurchase of that security or a substantially identical security 30 days before or after the sale.

What if I get locked out of my account?

You can reset your password online using the link from the login page.

What browsers do you support?

We support Chrome, Edge, Firefox, Opera, and Safari from your desktop. For mobile devices, we support mobile Chrome, Safari, and Samsung Internet. We suggest you always use the most recent version of your browser for the best experience. You may experience issues if accessing the site from an outdated or non-supported browser.

Is my information encrypted?

Yes. We use Secure Sockets Layer (SSL) encryption for your browser access to this site. You can verify the digital certificate that confirms the encryption and security of this site by clicking the icon to the left of the site URL (depending on your browser, it might be a padlock, key, or company logo). Make sure the URL on the certificate matches the site URL, that it is signed by a trusted certificate authority, and that the date is current. In addition, data is encrypted during transmission and at rest.

What is a Form 1099?

A Form 1099 is a type of tax form used to report certain kinds of income. For investment accounts, you'll typically receive a Form 1099 if you had sufficient income in your investment account that must be reported on your tax return or if you withdrew from an IRA.

What investment accounts don’t receive a Form 1099?

If you haven't made any withdrawals from your IRA or if you have a taxable account (such as an Individual, Joint, or Custodial account) that didn't have enough income (dividends or sales with gains) to report, you won't receive a Form 1099. You may still receive tax forms if other conditions were met. Consult with a tax professional if you're unsure about your tax status.

When and where will I receive my Form 1099?

You can access the form via Documents. Tax forms are generally available by the end of February in the year they should be filed.

Will I receive tax forms with an IRA?

If you withdrew from your IRA in the tax year, you'll receive a Form 1099-R. If you made contributions to your IRA, you'll receive a Form 5498 which reports the contributions made. If you didn't withdraw from or contribute to your IRA in the tax year, you won't receive any tax forms.

What if I have other question about taxes?

If you still have questions about taxes, we recommend that you speak with a tax professional.

What are catch-up contributions for IRAs?

Catch-up contributions are contributions that allow individuals who are 50 or older to make additional contributions to their IRA above their normal maxed-out contribution.

What is a Required Minimum Distribution, and how do I figure it out?

The Required Minimum Distribution (RMD) is the minimum amount you need to withdraw from your traditional IRAs each year starting the year you turn 73. Please consult https://www.irs.gov for more information on calculating your RMD. You can always call us at 877.851.8847 or email investonline@ubt.com and we will be happy to assist you with your RMD.

How do I designate or change beneficiaries for my IRA?

Send us an email at investonline@ubt.com or call us at 877.851.8847 and we will be happy to help.

How do I move funds between my accounts?

We are looking to add this functionality online soon. For now, please call us at 877.851.8847 or email investonline@ubt.com and we will be happy to assist you.

What is a prospectus?

A prospectus is a formal document that is required by and filed with the Securities and Exchange Commission (SEC) that provides details about an investment offering for sale to the public. You will periodically receive updated prospectuses via email notification.

What is a trade confirmation?

A trade confirmation is an electronic document you receive from your broker-dealer showing the details of buy or sell trade orders placed in your account.

How do I update my personal information?

You can update some of your personal information from the My Profile tab. Some of your information, like your date of birth or social security number, cannot be updated.

Can I get paper statements?

Paper statements are available at an additional cost.

What are the password requirements?

Your password must be at least 8 characters long and contain three of the four following types of characters: upper-case letters, lower-case letters, numbers, or special characters (!, %, #, etc.).

Once I’ve opened my account, how do I log in?

Go to www.ubt.com/onlineinvesting and click the “Log In” button. The username and password will be the credentials you created during the account opening process. You should bookmark the page for future reference.

How do I change my username and password?

Your username will always be your email that you verified at the beginning of the account setup process. You can change your password by selecting your profile and clicking on Security.