Contact Us

We’re here for you

We’re all personal bankers, which means that we are fully trained experts with the knowledge you are looking for.

Monday – Friday: 7 a.m. – 9 p.m. Central
Saturday: 8 a.m. – 5 p.m. Central
Sunday: 9 a.m. – 5 p.m. Central

Our People Make the Difference

At UBT, your money has people

We're a family-owned bank that cares about our customers, the communities we serve, and each other. When you call or chat looking for support, you are talking to real people (like Jesse) who really care.

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Need Answers After Hours?

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Stop By a Branch

We’re always glad to see you!

It might have been a while since you last stopped by one of our branches, so we’d like to take the opportunity to personally welcome you back. At UBT, we have numerous locations conveniently located to make it easy to stop by and get help from a friendly face. Click below to find a branch near you!

Frequently Asked Questions

What does UBT do with the email addresses collected for voting?

Emails entered to cast votes in The Big Give are solely for verification purposes and will not be used for messaging or marketing communications outside of The Big Give. Your privacy is very important to us, so unless you are already receiving marketing communications from us, you will not start receiving them after voting.

How do I change my username and password?

Your username will always be you email you verified at the beginning of the account setup process. You can change your password by selecting your profile and clicking on Security.

Once I’ve opened my account, how do I log in?

Go to www.ubt.com/onlineinvesting and click the “Log In” button. The username and password will be the credentials you created during the account opening process. You should bookmark the page for future reference.

What are the password requirements?

Your password must be at least 8 characters long and contain three of the four following types of characters: upper-case letters, lower-case letters, numbers, or special characters (!, %, #, etc.).

Can I get paper statements?

Paper statements are available at an additional cost.

How do I change my legal name?

Message and data rates may apply.

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