Managing Your Money for Financial Success

Helpful tips for day-to-day finances

Whether it's researching accounts to find the best fit for your needs or learning better ways to manage your money, we've got you covered.

Frequently Asked Questions

View All ›
How do I use a Zelle®️ QR code?

Zelle®️ QR code provides peace of mind knowing you can send money to the right person, without typing an email address or mobile number.
To locate your Zelle®️ QR code, log into UBTgo, click “Send Money with Zelle®️”. Next, go to your “Zelle®️ settings” and click “Zelle®️ QR code” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email or print your Zelle®️ QR code. To receive money, just share your Zelle®️ QR code.

To send money, log into UBTgo, click “Send money with Zelle®️”, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle®️ QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

Can I unknowingly make a purchase if I am in close proximity to a contactless-enabled terminal?

No. Contactless technology requires the merchant to first initiate the payment, and the contactless card must be held in close proximity (1 - 2 inches) to the terminal for a transaction to take place.

How long do I need to hold my contactless card to the contactless-enabled terminal?

You should hold your contactless card to the contactless-enabled terminal for 1 – 2 seconds.

How do I hold my contactless card to the contactless-enabled terminal?

The terminal reads the card best when it is flat over the Contactless Symbol, versus at an angle.

Do I actually have to tap my contactless card on the contactless-enabled terminal?

No. However, the card should be close (within 1-2 inches) to the Contactless Symbol on the

contactless-enabled terminal.

How do I know if I can tap to pay with my card?

Look for the Contactless Indicator on your card to know if you can use it to tap to pay for purchases.

Need Support?

Connect with our people online

Learning Center articles, guides, blogs, podcasts, and videos are for informational purposes only and are not an advertisement for a product or service. The accuracy and completeness is not guaranteed and does not constitute legal or tax advice. Please consult with your own tax, legal, and financial advisors.