Frequently Asked Questions
No. Contactless technology requires the merchant to first initiate the payment, and the contactless card must be held in close proximity (1 - 2 inches) to the terminal for a transaction to take place.
You should hold your contactless card to the contactless-enabled terminal for 1 – 2 seconds.
The terminal reads the card best when it is flat over the Contactless Symbol, versus at an angle.
No. However, the card should be close (within 1-2 inches) to the Contactless Symbol on the
Look for the Contactless Indicator on your card to know if you can use it to tap to pay for purchases.
You can easily order checks by logging in to UBTgo on Desktop. On the account summary screen, click the "Order Checks" link next to the corresponding checking account to be take to our preferred check supplier.
Connect with our people online
Learning Center articles, guides, blogs, podcasts, and videos are for informational purposes only and are not an advertisement for a product or service. The accuracy and completeness is not guaranteed and does not constitute legal or tax advice. Please consult with your own tax, legal, and financial advisors.