Our People Make the Difference
At UBT, your money has people
We're a family-owned bank that cares about our customers, the communities we serve, and each other. When you call or chat looking for support, you are talking to real people (like Jesse) who really care.
Regional & Specialized Support
Need Answers After Hours?
Stop By a Branch
We’re always glad to see you!
It might have been a while since you last stopped by one of our branches, so we’d like to take the opportunity to personally welcome you back. At UBT, we have numerous locations conveniently located to make it easy to stop by and get help from a friendly face. Click below to find a branch near you!
UBT Customer Support
Frequently Asked Questions
Your username will always be you email you verified at the beginning of the account setup process. You can change your password by selecting your profile and clicking on Security.
Go to www.ubt.com/onlineinvesting and click the “Log In” button. The username and password will be the credentials you created during the account opening process. You should bookmark the page for future reference.
Your password must be at least 8 characters long and contain three of the four following types of characters: upper-case letters, lower-case letters, numbers, or special characters (!, %, #, etc.).
Paper statements are available at an additional cost.
You can update some of your personal information from the My Profile tab. Some of your information, like your date of birth or social security number, cannot be updated.
A trade confirmation is an electronic document you receive from your broker-dealer showing the details of buy or sell trade orders placed in your account.