Contact Us

We’re here for you

At UBT, our customers and employees are our top priority. We remain committed to providing top-notch customer support while also keeping you safe and healthy. Give us a call — we’re here to help.

Monday – Friday: 7 a.m. – 9 p.m. Central
Saturday: 8 a.m. – 6 p.m. Central
Sunday: 9 a.m. – 6 p.m. Central

Specialized help

UBTgo support

Our Customer Support Team's UBTgo experts are ready to help you make the most of our digital banking tools. They can answer questions, help unlock your UBTgo account, and even help you learn how to use new features.

Credit card support

Our Customer Support Team can provide help with your Union Bank & Trust credit card. Whether you need to place a travel notification, report fraud, or just need help with a bill, don't hesitate to give them a call.

Debit card help

If you have balance questions, need help with possible fraud, want to put a travel notification on your account, or have other debit card needs, our experts are ready to help with whatever you need. Simply give our team a call.

Prioritizing Community Health

Changes to branch hours and services

Most of our branch lobbies are closed or have reduced hours. To account for this change, we’ll also be expanding the service offerings available via drive-thru.

Safe deposit box access and in-person meetings can be arranged by appointment — just call the branch you’re hoping to visit to set up a time. Branch contact information and hours can be found by searching our Locations page

Need Answers After Hours?

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Woman on Computer

Our People Make the Difference

At UBT, your money has people

We're a family-owned bank that cares about our customers, the communities we serve, and each other. When you call or chat looking for support, you are talking to real people (like Brittany) who really care.

Brittany Kumm

Frequently Asked Questions

How can I close an account?

We require a signature from an account owner to close an account. The fastest and simplest way is to stop into any branch location. 

How do I update my address with UBT?

If you've moved recently, we may not be able to forward important financial documents to you by mail. Please use one of the secure methods below to ensure that your address is up-to-date.

Notify us through UBTgo
To submit an address change, first log into your UBTgo. Once logged in, select Profile and then Secure Forms, then select "Change Address" Complete the form and click "Submit."
You will need to know each account number that you would like to include in this change.

Contact our Customer Support Team
Call (402) 323-1777 or toll-free (800) 297-2837. See complete hours.

Stop into any Branch Location
Any of our branches would be able to assist you with a change of address form.

How can I open an account at Union Bank & Trust?

You may open an account with Union Bank in the following ways:

  1. Stop by any of our branches and meet with a Personal Banker
  2. Complete an online application
  3. Contact our Customer Support Team where they can process applications over the phone and by mail (for existing customers).
I lost my Visa Debit card. What should I do?

If you have lost your Visa Debit card, please follow these two steps as soon as possible:

1. Report your card Lost or Stolen by calling (402) 323-1777, toll free at 1-800-297-2837 or by stopping by your local branch.

2. Review your account for any unauthorized activity. If you find unauthorized activity, please report the activity as soon as possible to your local police or to our Customer Support Team at (402) 323-1777 or toll free at 1-800-297-2837.

If you are unsure whether your card is lost or you believe it may be among your belongings (in your home or vehicle), you may also temporarily restrict your debit card through UBTgo. Once logged in, select the Debit Card Controls link and use the arrows on the left and right to locate the correct card. Then click on the "Block Card" toggle. If you locate your card, you will be able to remove the block using these same steps.

I need a voided check for my direct deposit, where can I get one?

A branch can print a direct deposit form for you. You can also download and print our Direct Deposit Form.

At what locations can I get a Medallion Signature Guarantee?

Signature Guarantee services are available by appointment at several Union Bank & Trust locations. For the nearest location of an authorized employee, please contact our Customer Support Team at 402.323.1777 or 800.297.2837.

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