If you’re looking for a bank that provides a complete range of products and services for families and businesses — and backs it up with exceptional customer service — you're in the right place. But rather than tell you about it ourselves, we thought we'd share some of the comments we've received from our customers.
Here are some of our favorites from the past few months:
“Just received confirmation that our PPP loan is in our checking account. We even double-checked and yes…indeed…two months of salary has been deposited into our account! I was on an Executive Director call with 65 grief center leaders across the country when the money came in. Our Center is officially the first grief center in the NATION to receive our PPP dollars. GO UNION BANK!!”
“I just got done with this episode of Planet Money on NPR. It really made me appreciate the quality of service I’ve come to expect from Union Bank. I applied for the PPP one day, received approval the next, then received my money in a week. AMAZING!! Thanks so much for being great! Please share with your staff as I know you guys must be stressed to the max at the bank. I hope a little flattery will help ease the load.”
— It's our privilege, and the least we can do to help businesses through this!
Lasting relationships are hard to find, and banking is no different. But UBT customers stay with us for a long time, and they tell others about it, too.
“I’ve been with UBT for 35 years and have referred a lot of folks to you because it is a trusted, financially strong organization. THANK YOU for the partnership.”
— No, sir, thank you!
“We are 40+ year customers. The best experience has been with Joseph at your Normal branch. We’ve faced difficult and important financial decisions with the loss of our parents. His knowledge, patience and kindness helped us thru the multitude of financial affairs.”
“I’ve been a customer since the early ‘80s and I LOVE UNION BANK. Everyone is personable and not pushy.”
Great service doesn’t just happen in person. We handle hundreds of chats every month, too!
“I spoke with Connor on live chat. He was VERY helpful and answered all my questions about opening a business account. I wanted to thank UBT for the live chat availability on a Saturday and compliment Connor’s customer service ability, especially online. This is why I continue to bank with you guys!”
— :-) :-)
Perhaps most importantly, our customers see that UBT has real people who really care. We treat people with kindness and respect, and it sets UBT apart.
“I tried banking in a nearby town. I was mistreated so badly that on my way home I had to pull over. I have never been so hurt and humiliated. I truly believe it was because of the color of my skin or the way I talked. When I came to your bank, the gal that helped me open an account was so kind and helpful. She actually thanked me for picking your bank. I left there feeling better and well taken care of. Thank you for your kindness. Not only did you open up an account for me but you helped me mend something inside of my broken and hurting heart. I am grateful for Union Bank and Trust…Thank you!”
“Danni and Jackie in Fairbury took very good care of me and explained everything when opening a checking and savings account. It was a breath of fresh air to see customer service at its finest. I’ve been in the customer service industry for 32 years and I like to recognize great customer service when I experience it as this doesn’t happen very often. The Fairbury branch “gets it” and you should be proud they represent your company.”
Some customers serve as agents for our employees:
“Vicky, you are a champion. Thanks for calling and answering my questions. Tell your boss I said, ‘give you a raise!’”
— This sure won’t hurt Vicky’s chances.
“Terry was THE BEST person I have worked with through this process as he was empathetic, patient and truly a Rockstar. Never let Terry leave the bank.”
— He’s been detained.
"If you want to have a successful business, you have to be true to your values. The values we live by at Union Bank are: we care about our customers, we care about each other, and we care about the community. Those three attributes are the key."
~ Angie Muhleisen, President & CEO
Learning Center articles, guides, blogs, podcasts, and videos are for informational purposes only and are not an advertisement for a product or service. The accuracy and completeness is not guaranteed and does not constitute legal or tax advice. Please consult with your own tax, legal, and financial advisors.