Online Investing FAQ

What kinds of investment accounts are available?

Along with taxable individual, joint, and custodial accounts, we also offer Traditional and Roth IRAs. Please note that IRAs have an annual account fee. 

If you have another account type in mind, contact us. Most account types are supported by our platform. Send us an email at or call us at 877.851.8847 and we will be happy to help.

What are the steps to open an online investing account?
  1. Walk through the questions until you get to the page congratulating you on opening your account.
  2. You will receive an email asking you to verify your email address.
  3. Once you verify your email address, log in to your account at
  4. You may receive an email asking for additional documentation for your identity before your account can be opened. No need to worry — we simply need a little more information to verify your identity. You’ll receive an email; follow the prompts to provide the requested information. In some cases, it’s as easy as uploading a picture of your driver’s license.
  5. If you were required to provide additional documentation, an investment professional will need to review and approve your documentation. Upon final approval, you will receive an email letting you know that you are now ready to log in. Log in to your account at
When do I setup my login email and password?

Your login email will be the email address you provide us when opening an account. Once you complete the onboarding process, you will receive an email to set your password. If you do not see the email, please check your spam folder.

What is a trusted contact and how do I add one to my investment account?

A trusted contact is a person you appoint for us to contact if we need to address possible financial exploitation, to confirm the specifics of your current contact information, health status, or the identity of any legal guardian, executor, trustee or other holder of a power of attorney, or as otherwise permitted.

How do I deposit funds into my Online Investing account from my bank account?

You can deposit funds into your Online Investing account via ACH electronic transfer. There are no wire or transfer fees on our end, but you should check to see if your financial institution charges fees for your transaction. Note: We do not accept cash or checks.

How do I link my Online Investing account to my UBT checking or savings account?
How do I link my Online Investing account to my non-UBT checking or savings account?
How do I set up a deposit?
  •  Simply log in to your account and click My Profile, and Bank Accounts
  • Click Add ($) icon
  • Select One-Time Deposit or Recurring Deposit 
  • Select the Online Investing account you wish to deposit into
  • If one-time deposit, simply enter the amount you want to deposit
  • If recurring deposit, simply enter the amount you want to transfer and the frequency
    • Then set the starting and ending dates or you can click on the No End Date radio button
  • Please note: With IRAs, you will have to select the contribution year
  • Review the information and when ready, click Add Funds
  • You will receive an email confirmation once the money has been transferred 
What amount should I invest when I’m starting out?

First, don’t worry about minimum account balances, because we don’t have any. How much you choose to invest depends on your goal, budget, and what planning you have done so far to reach that goal.

How do I withdraw money from my account?
  • Simply log in to your account and click My Profile, and Bank Accounts
  • Click Withdraw ($) icon
  • Select the Online Investing account you wish to withdraw from
  • Enter the amount you wish to withdraw
  • You will receive a pin code via text after clicking Remove Funds to confirm your withdrawal.
  • UBT does not charge trading fees or assess penalties for requested withdrawals or account closures. (Please note: our platform provider charges a $60 account closing fee for IRA accounts)
  • Please note:  With IRAs, you will have to select distribution type, and enter Federal & State tax Withholding percentages (0-100%).
  • Please note:  Possible IRS penalty if money is taken out of IRA before age 59 ½. Certain exemptions to the penalty are available
What is Plaid?

Plaid lets you connect your financial accounts to apps and services to help them provide products and services to you. These apps can help you do things like manage your money and make progress toward your financial goals.

How long does it take for a deposit to post?

If you make a deposit into your investment account, the funds are usually available the following business day. Sometimes deposits take longer to process. If they aren't available the following business day, they will post within three to five business days. Funds are available to invest as soon as they're deposited.

Please note there is a six day hold on new deposits before they are cleared and can be withdrawn.

How long does it take my withdrawal to arrive?

Withdrawals from your investment account are processed by Automated Clearing House (ACH) and will typically post in three to five business days.

Can I cancel a pending transfer?

As long as the transfer is in a pending status, you can cancel it under Transactions. It will remain in pending status until the next business day. If it can be canceled, a cancel link will be available. If the transfer has already been processed, it can't be canceled.

Why does it take 4–5 days to receive my funds?

Securities trade on business day one if entered (before 9 a.m. CT) and settle two business days later. There is an additional day or two for the ACH transfer.

How do I view my deposit/withdrawal history?

You can view your transfer history under Transactions.

How do I close my account?
  • This is a two-step process
  • First log in to your account and click My Profile, and Bank Accounts.
  • Click Withdraw ($) icon
  • Select the Online Investing account you wish to withdraw from
  • Click the radio button to Withdraw Full Portfolio Value
  • You will receive a pin code via text after clicking Remove Funds to confirm your withdrawal
  • After the withdrawal has been processed into your bank account log back into your account and click My Profile and My Accounts
  • Click the Close Account link associated with the same account to officially close the account
  • Note: IRA accounts have a $60 account closing fee 
What is the online investing risk tolerance questionnaire?

The risk tolerance questionnaire is a series of questions that help us understand your comfort level with market risk as it relates to long-term return potential.

Can I change my risk tolerance later?

As of right now you can make changes to your asset allocation by reaching out to with your request. There is a future enhancement that will allow you to make asset allocation selections online.  

What if I don’t think my risk tolerance score is right?

As of right now you can make changes to your asset allocation by reaching out to with your request. There is a future enhancement that will allow you to make asset allocation selections online.  

What if I want a specific allocation of stocks and bonds? Like 60% stock, 40% bonds?

As of right now you can make changes to your asset allocation by reaching out to with your request. There is a future enhancement that will allow you to make asset allocation selections online.  

Why are there different amounts for my investment account balance and my cash available?

Your total account balance includes the sum of all your investments and cash. Your available cash for trading reflects the amount of cash that you can use to buy investments, while your available cash for withdrawal reflects how much is available to withdraw from your investment account. These values can be affected by pending transactions or recent trades.

What are your funds availability policies?

If you have sold securities, the soonest the proceeds of the sale will be available to invest or withdraw is two business days after the trade date (T+2). If you recently deposited funds, they'll be available to invest as soon as the deposit is processed. Funds deposited are subject to a six day hold before they can be withdrawn. If the funds are subject to multiple holds (such as a trade and deposit), the longer hold period will apply.

What are my holdings?

Your holdings are the assets in your investment account and your cash balance. You'll generally see your investments and cash listed separately, but you can view the total balance at any time from your Dashboard.

How do I track the performance of my investment account?

On the Dashboard, you'll see a chart that tracks the performance of your investment account (or all investment accounts if you have more than one) over periods of time that you can select.

When are my accounts rebalanced?

If needed, your accounts are rebalanced on the first business day of each month. For example: If the market value of a certain security increases significantly and grows above the upper limit, your account will automatically sell the amount above the upper limit and reallocate those funds to other securities to ensure your account is in line with your allocation.  Your account will also rebalance as money moves in and out of the account.

What is the general investment theory used in determining the allocation of my account?

The investment professionals at Union Bank & Trust build portfolios using Modern Portfolio Theory (MPT). MPT was pioneered in 1952, earning its creator a Nobel prize. MPT is a theory on how risk-averse investors can construct portfolios to maximize expected return based on a given level of market risk. The theory emphasizes that risk is an inherent part of a higher return. Diversification of assets plays a major part, and our portfolios have broad style and geographic diversification. The amount of time to your goal plays a significant role in determining the mix of stocks and bonds you have in your account. In general, the longer the time to your goal, the higher allocation to stocks, or risk assets.

What are the credentials of the people building my portfolio?

Portfolios used in Online Investing are built by the investment professionals of Union Investment Management Group (UIMG), the investment division of Union Bank & Trust. UIMG’s investment professionals include numerous officers who have attained the Chartered Financial Analyst® designation (CFA®), the highest distinction in the investment management profession, showing a commitment to independent critical thinking, rigorous analysis, and a commitment to the highest standard of ethics and professional conduct. 

Note: Chartered Financial Analyst® and CFA® are registered trademarks owned by CFA Institute.

What is passive investing, and why is it important?

Passive investing uses index-based investment vehicles to gain asset-class exposure. In active investing, a portfolio manager or managers try to outperform a benchmark index. Passive investing tends to be much less expensive than active investing, as there aren’t portfolio managers and a team of analysts to support. Over time, passive investing has tended to outperform active investing about two-thirds of the time. Most of the reason for the outperformance can be explained by the lower fees, although behavioral finance emotional errors may explain some as well. We believe using passive investment vehicles passes more of the return on to the investor, rather than going to the investment manager. We are strong believers that passive investing is an appropriate and valid approach to goals-based investing.

What is an ETF?

An exchange-traded fund (ETF) is a basket of securities that are traded on a stock exchange. They offer diversification benefits of mutual funds while trading intraday like stocks.

What is a dividend?

Dividends are distributions of a portion of company earnings to shareholders.

What are capital gains?
  • Capital gains occur when a security’s current value rises above the amount it was purchased for. They are not realized until that asset is sold.
  • The capital gain may be short-term (one year or less) or long-term (more than a year) and must be reported on income taxes.
  • ETFs can sometimes pass through accumulated realized capital gains to shareholders. You must report these on your income taxes if you receive a capital gain distribution.
What is a short-term capital gain?

A short-term capital gain is the result of selling off a security owned for less than one year. Short-term capital gains are taxed at a higher rate than long-term capital gains. Short-term capital gains are taxed at your ordinary income tax rate, while long-term capital gains are taxed at 0%, 15%, or 20% depending on your taxable income.

What is a wash sale?

A wash sale is the sale of a security at a loss and the repurchase of that security or a substantially identical security 30 days before or after the sale.

What if I get locked out of my account?

You can reset your password online using the link from the login page.

What browsers do you support?

We support Chrome, Edge, Firefox, Opera, and Safari from your desktop. For mobile devices, we support mobile Chrome, Safari, and Samsung Internet. We suggest you always use the most recent version of your browser for the best experience. You may experience issues if accessing the site from an outdated or non-supported browser.

Is my information encrypted?

Yes. We use Secure Sockets Layer (SSL) encryption for your browser access to this site. You can verify the digital certificate that confirms the encryption and security of this site by clicking the icon to the left of the site URL (depending on your browser, it might be a padlock, key, or company logo). Make sure the URL on the certificate matches the site URL, that it is signed by a trusted certificate authority, and that the date is current. In addition, data is encrypted during transmission and at rest.

What is a Form 1099?

A Form 1099 is a type of tax form used to report certain kinds of income. For investment accounts, you'll typically receive a Form 1099 if you had sufficient income in your investment account that must be reported on your tax return or if you withdrew from an IRA.

What investment accounts don’t receive a Form 1099?

If you haven't made any withdrawals from your IRA or if you have a taxable account (such as an Individual, Joint, or Custodial account) that didn't have enough income (dividends or sales with gains) to report, you won't receive a Form 1099. You may still receive tax forms if other conditions were met. Consult with a tax professional if you're unsure about your tax status.

When and where will I receive my Form 1099?

You can access the form via Documents. Tax forms are generally available by the end of February in the year they should be filed.

Will I receive tax forms with an IRA?

If you withdrew from your IRA in the tax year, you'll receive a Form 1099-R. If you made contributions to your IRA, you'll receive a Form 5498 which reports the contributions made. If you didn't withdraw from or contribute to your IRA in the tax year, you won't receive any tax forms.

What if I have other question about taxes?

If you still have questions about taxes, we recommend that you speak with a tax professional.

What are catch-up contributions for IRAs?

Catch-up contributions are contributions that allow individuals who are 50 or older to make additional contributions to their IRA above their normal maxed-out contribution.

What is a Required Minimum Distribution, and how do I figure it out?

The Required Minimum Distribution (RMD) is the minimum amount you need to withdraw from your traditional IRAs each year starting the year you turn 73. Please consult for more information on calculating your RMD. You can always call us at 877.851.8847 or email and we will be happy to assist you with your RMD.

How do I designate or change beneficiaries for my IRA?

Send us an email at or call us at 877.851.8847 and we will be happy to help.

How do I move funds between my accounts?

We are looking to add this functionality online soon. For now, please call us at 877.851.8847 or email and we will be happy to assist you.

What is a prospectus?

A prospectus is a formal document that is required by and filed with the Securities and Exchange Commission (SEC) that provides details about an investment offering for sale to the public. You will periodically receive updated prospectuses via email notification.

What is a trade confirmation?

A trade confirmation is an electronic document you receive from your broker-dealer showing the details of buy or sell trade orders placed in your account.

How do I update my personal information?

You can update some of your personal information from the My Profile tab. Some of your information, like your date of birth or social security number, cannot be updated.

Can I get paper statements?

Paper statements are available at an additional cost.

What are the password requirements?

Your password must be at least 8 characters long and contain three of the four following types of characters: upper-case letters, lower-case letters, numbers, or special characters (!, %, #, etc.).

Once I’ve opened my account, how do I log in?

Go to and click the “Log In” button. The username and password will be the credentials you created during the account opening process. You should bookmark the page for future reference.

How do I change my username and password?

Your username will always be your email that you verified at the beginning of the account setup process. You can change your password by selecting your profile and clicking on Security.

Investment products: Not FDIC Insured — No Bank Guarantee — May Lose Value.


FAQ is for informational purposes only and does not constitute legal or tax advice. Please consult with your own tax, legal professionals.