UBTgo

The bank goes where you go

Frequently Asked Questions

How do I log out of the mobile app?

You can force log out of the UBTgo mobile app by tapping the icon on the top right of the Accounts listing screen or by visiting the More menu and tapping the Sign Out option in the Security section.  

How do a view pending mobile deposits within the app?

You can view your mobile deposit history by visiting the Deposit section of the app and tapping the history icon in the top right corner.

How do I change the order of my accounts in the mobile app?

Within the UBTgo mobile app, accounts are organized by type of account (checking, savings, loans) and then alphabetically by nickname within that account type.  You can manipulate the order of accounts within the account type by changing your accounts' nicknames (nicknames are available for loans, HELOCs, checking and savings). To change an account's nickname, click on the account. On the account screen, slide the account action options all the way to the right to tap Details. Within the Details drawer, select the Change button next to the account nickname. Type the new name and tap save. 

Can I deposit a check from my cell phone?
  • When logged into UBTgo from your mobile device, click on the "Deposits" on the bottom of the screen, or from the Menu at the top of the screen, select "Deposit a Check"
  • Be sure to endorse the back of the check with "For Mobile Deposit Only at Union Bank" and your signature
  • Select the account you wish to deposit into
  • Enter the amount of the check
  • Take images of the front and back of the check
  • Select "Make Deposit"
  • Successful deposits will be listed under "View Deposit History"

 

Deposit Limits
Funds Availability
$3,000 daily deposit limit per user Funds are normally received within two business days. Please keep your paper check until the funds are posted to your account. Once received, view your deposit status under Deposit History.
I deposited a check using the mobile app. What should I do with that check, now that it has been deposited?
  • Write ‘Mobile Deposit, DATE (where DATE is the full date you deposited the check) on the front of the check.
  • Securely store your check for 5 days after deposit submission and destroy after 14 days.
    • Do not leave deposited checks lying around, do not put deposited checks in trash or recycle containers, unless they have been shredded first.
       
I am trying to deposit a check through the UBT app, but the image is not being accepted. What should I do?
  • •Endorse the back of your check with the words "For Mobile Deposit Only at Union Bank" along with your signature.
  • Choose a place with bright, but indirect sunlight to avoid shadows when taking the photo.
  • Place the check on a non-shiny surface against a background with a strong contrast between the check and surrounding area.  Clear all objects away from the check like books, keys, change or other shiny objects that may interfere with transmission.
  • Be sure that the check is flat.
  • Hold the camera directly over check.
  • Use the borders making sure the entire check fits within the space. Tap the screen on the check to focus the image.
  • The check must contain a readable check number, payee name, and endorsement.
  • The check must contain a readable MICR line at the bottom of the check.
  • The check must contain a readable character (numeric amount of the check and legal amount of the check.
  • The check must be drawn on an institution located within the United States.
     

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